Service Renewals Specialist
Location Waukegan, IL
Job Category Support Service
Employment Type Regular (Employee)
Do you want to make a meaningful difference in the quality of healthcare? Omnicell is empowering health systems and pharmacies to radically transform the way they manage medications, so they can achieve the vision of the Autonomous Pharmacy. Thousands of hospitals, pharmacies, skilled nursing facilities and care homes trust Omnicell to provide continuous innovation. They need us to deliver solutions to meet the ever-evolving challenges of the healthcare landscape. We encourage creative problem solving and outside-the-box thinking that only a diverse, well-rounded workforce can bring.
Join us as we build on our powerful combination of advanced automation, predictive intelligence, and expert services to create a safer future for patients—one where medication errors are a thing of the past. You’ll be joining an organization whose culture encourages individual development, rewards intellectual curiosity, and embraces an inclusive environment. Join our growing company and help shape the future at Omnicell!
Service Renewals Specialist
The Service Renewals function in the Customer Experience organization plays a critical role ensuring our customers have uninterrupted access to of support and services. The Service Renewals Specialist is the entry level role for the renewals function where you will help the organization meet our renewal and revenue objectives through supporting colleagues and their assigned territory or accounts and taking on simpler or smaller customers and renewals independently.
Responsibilities
This position is responsible for working in support of the Service Renewals organization – assisting colleagues on their assigned accounts and or handling a set of smaller, simpler customer renewal opportunities.
Assists with inbound customer inquiries about their service renewals. Engages in outbound follow up for customer pending actions on renewals.
Becomes well versed in and can effectively educate customers on service renewals business practices, the different core Omnicell Service offers and common questions about the renewals quoting to invoicing workflow.
Assist with install base, contract coverage and related data for completing service renewals or billable time and materials events.
Communicates issues that may delay or inhibit closure of any service renewal in a timely or proactive fashion.
Accurately assesses and continuously maintains on-time renewal probability for assigned accounts or opportunities.
Recognizes new purchase product upgrade opportunities and appropriately notifies Sales accordingly.
Identifies and communicates continuous improvement opportunities related to Service Renewals.
Required Knowledge and Skills
Has familiarity with or can quickly learn commonly used Services, Selling or Support tools and technology such as: MS Office/Office 365 suite, SAP or Salesforce like systems for customer relationship and account management, quoting or invoicing.
Consistently reliable and independently responsible for set work hours and work assignments
Inherent accountability: seldom if ever needs reminding to follow through on assignments or committed action items.
Comfortable with and able to make sound ‘in policy’ decisions where options exist. Seldom requires repeated consultation for standard processes and regularly recurring situations.
Disciplined in basic time and priority management and able to adapt and adjust when required.
Values and enjoys tasks that require attention to detail and basic analytical skills involving research and investigation across systems and data sources, comparisons, and spotting trends and outliers.
Effective communicator and interpersonal skills: in person, in virtual video meetings, phone/conference calls, in writing and documentation of work.
Can cope with ambiguity or change productively.
Basic Qualifications
High School Diploma or GED
Minimum of 3 years prior work history
Preferred Qualifications
Customer Service, support, sales, account relationship or management, procurement, contracting or similar customer facing experience
Bachelor’s degree
Healthcare industry experience
Work Conditions
This entry level role will be substantially co-dependent on working daily with trainers and/or colleagues to start and multiple times a week ongoing.
Customer needs or team and business goals may require Overtime hours.
When permitted and possible, being able to work from the Omnicell Waukegan, IL office 3+ days a week will be advantageous to learning and performing the job.
Sufficient work-from-home arrangements will be necessary for any non-office days.
Being hired into this role as a fully remote worker may be permissible with qualified prior experience and sufficient full-time work-from-home arrangements.
Full-time remote workers may be required to travel to Omnicell locations semi-annually.
To protect our employees, partners, and customers, Omnicell requires most U.S. employees to either be fully vaccinated for COVID-19 or obtain approval from Omnicell for an exemption and accommodation for a medical condition or a sincerely-held religious belief or practice.
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Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.
Omnicell will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
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