ONE SOLUTION CONSULTANCY SERVICES Looking for user support technician at Burlington, ON Full Time

or equivalent experience

Work Setting

Consulting firm

Specific Skills

Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced

Consult user guides, technical manuals and other documents to research and implement solutions

Provide advice and training to users in response to identified difficulties

Collect, organize and maintain a problems and solutions log for use by other technical support analysts

Participate in the redesign of applications and other software

Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Provide business systems, network and Internet support to users in response to identified difficulties

Transportation/Travel Information

Willing to travel

Public transportation is available

Work Conditions and Physical Capabilities

Attention to detail

Ability to Supervise

1 to 2 people

Personal Suitability

Initiative

Effective interpersonal skills

Accurate

Team player

Excellent oral communication

Excellent written communication

Client focus

Judgement

Organized

Workplace information

Remote work available