OnTrack Rogue Valley Hiring for Clinical Office Support/Intake Job at Medford, OR Full Time

Job description

OnTrack is currently hiring for a Clinical Office Support/Intake to join our team in Medford, OR!

The Clinical Office Support/Intake is the first point of contact for clients when they come in for services. Suitable candidates in this position may consider applying for a spot with a future On-PACE cohort if future goals include working as Peer Support Specialist (PSS) or as a Certified Drug and Alcohol Counselor (CADC).

For over 50 years, OnTrack Rogue Valley has provided vital addiction treatment and recovery services. We offer outpatient and residential treatment options for adults and teens for substance abuse and addiction, DUII, domestic abuse, and other behavioral health issues.

Compensation:

• $16.75 per hour
• $1000 signing bonus

Benefits:

• Medical, dental, vision coverage at no cost to employee.
• Short-term disability coverage at no cost to employee.
• $10,000 life insurance policy at no cost to employee. Additional coverage may be obtained for self/spouse/dependents at group rates.
• PTO with graduated accrual rate that increases with length of service.
• Seven paid holidays plus two floating holidays.
• 403(b) retirement savings plan with discretionary match after one year of service.
• On-PACE cohort benefits would be discussed upon program admission.

Job Responsibilities:

· Responsible for professionally greeting and providing quality service to all persons contacting the agency, entering the lobby, or approaching the front desk.

· Responsible for professional agency-wide phone communication serving incoming callers as well as agency staff.

· Schedule initial assessments and all required appointments for clients in accordance with agency operating procedures. This may include courtesy reminder calls for next business day appointments.

· Complete new client intake and account set up paperwork, including consent forms.

· Supervise the UA process.

· Maintain knowledge of agency/staff schedules.

· Collect payments from self-pay clients; provide account balances.

· Submit required reports to community partner agencies upon request.

· Maintain and protect client privacy and confidentiality rights.

· Maintain an organized and professional work area and lobby.

· Maintain and organize all supplies and systems necessary for reception/clerical work including, but not limited to, scheduling and assessment records, UA records, and collection supplies.

Qualifications:

• Minimum one year prior experience in reception or clerical support (prior experience in health care/medical office is a plus).
• Experience with multi-line phone systems.
• Experience with data entry in Office 365/other system applications.
• Understanding HIPAA regulations is helpful.
• Fluent in Spanish.
• Associate degree or combination of education, experience, and skills.
• High school diploma/GED required.
• Proof of COVID vaccination.
• Ability to clear background check and pass a drug screen.

OnTrack is an equal opportunity employer. OnTrack does not discriminate against applicants or employees based on race, color, gender, religion, age, national origin, physical or mental disability, sexual orientation, gender identity, family relationship, marital status, veteran status, military service, employment status, or any other classification protected by local, state, or federal law. Any person who needs accommodation to participate in the application process should communicate with Human Resources. Any employee who needs accommodation to perform the essential functions of his or her job should communicate with his or her supervisor. OnTrack will work with an applicant or employee to evaluate whether there is a reasonable accommodation that does not pose an undue hardship on the operations of his or her department. ‘
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Work Remotely

• No

Job Type: Full-time

Pay: $16.75 per hour

Job Type: Full-time

Pay: From $16.75 per hour

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Retirement plan

Schedule:

• 10 hour shift
• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Signing bonus

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: Multiple Locations