Billing Coordinator Roles and Responsibilities
Reports to: Billing Manager
OOTB Solutions offers employer of record and billing solutions to the creative production industry.
Job Overview: Our Billing Team supports our clients by managing and processing vendor
(1099 contractor) payments. The Billing Coordinator role works within our Billing Team. The billing coordinator assists with vendor onboarding, receiving, processing, reviewing, and reconciling all vendor bills and their corresponding payments.The billing coordinator’s priority is to ensure that data is accurately entered and that communication does not fall through the cracks.
Success is measured by ensuring a positive experience for our vendors and clients at all times, efficiently and accurately processing information/data, and clearly communicating with the internal team.
Responsibilities and Duties:
● The billing team is our vendors’ point of contact with OOTB. The billing coordinator must facilitate and manage clear communication within a shared inbox both with our vendors and our internal team.
● Assist vendors with onboarding. This includes collecting, reviewing, and processing tax forms and information into our systems, setting up vendors to receive payments, and maintaining our internal database.
● Communicate and work with our vendors to answer questions, facilitate corrections on their invoices, and follow up on payment inquiries.
● Closely audit and review invoices for accuracy and complete information as required by our clients
● Raise bills into our AP system with attention to detail, precision, and efficiency
● Process rush order payment requests in a timely manner
● Use systems and codified processes to communicate with internal teams and clients.
Communication and Service:
● OOTB Solutions takes our relationships with our client’s and by extension, their vendors, very seriously. One of the trademarks of our company is the human and empathy driven service we provide. All communication must be appropriate, prompt, clear, knowledgeable, and patient. Clients and vendors should always feel supported and know that they can come to us with questions regarding specific billing issues or questions regarding our systems and platforms. Billing Coordinators are expected to
follow recommended best practices for all database updates and internal communication workflows
● Communicate frequently and professionally with internal teams to ensure accuracy and efficiency.
● Work with the understanding that each person and each department have a role within the wider team, and that as a team we prioritize what needs to be done for the company as a whole to be successful.
● Take the initiative to question and contribute to our process
● Training and ongoing work success is built off of communication. OOTB Solutions uses frequent and regular communication with your direct manager to ensure that you are supported and can continue to grow within your role.
Skills and Requirements:
● Remote customer service experience
● Attention to detail
● Ability to work based on company business hours (PST or MST Time Zone)
● High level of ability to adapt to and operate within multiple cloud-based systems and platforms.
● High level of communication skills including email, text, and phone.
● Experience dealing with frustrating customers and clientele. Comfortable with overcoming obstacles and finding solutions.
● Experience in Accounts Payable (preferred)
● Photography/video industry knowledge (preferred)
● Experience working with contingent workforce (preferred)
Compensation:
Pay range: $25.00 – 30.00 per hour.
Hours: 30 hours a week – M-F
Paid time-off
Benefits: Medical, Dental, Vision, and HSA. Medical contribution of 99% for full time employees only.
It is the policy of Fifi’s Financial to ensure equal employment opportunity without discrimination or harassment on the basis of race (including hairstyle/texture), color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national
Job Types: Full-time, Part-time
Pay: $25.00 – $30.00 per hour
Benefits:
Physical setting:
Schedule:
Experience:
Work Location: Remote
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