Opticall, Inc. Hiring for Call Center Rep (Remote) (Day Shift) (must live in AL AZ CO FL TX MD) at Remote Full Time

***at least 1 year CALL CENTER EXPERIENCE REQUIRED***

***NO JOB HOPPING, 2+ years with most past employers ***

***MUST be a resident of AL, AZ, CO, FL, MD, or TX***

*** Have or be willing to purchase a Windows PC/Laptop, with an Intel i6 or AMD Ryzen 3600 or better CPU, and at least 8gigs of RAM and two screens.***

*** Have Broadband internet (Cable or Fiber Optic ONLY) ***

FULL TIME ONLY: 8 Mon – Fri shifts to choose from in the Eastern time zone:

• 8:00AM – 4:30PM or
• 8:30AM – 5:00PM or
• 9:00AM – 5:30PM or
• 9:30AM – 6:00PM or

Start Dates are (not negotiable):

• Mon Feb 13th, or
• Mon Feb 20th, or
• Mon Feb 27th

Pay Rate (not negotiable): $14 an hour + $1 for Spanish ($16 maximum) +$1 for previous call center experience

Job Description:

• Cultivate leads via calls, emails, and texts as necessary and assist the patients to schedule an appointment
• Attention to detail is required to successfully manage our software systems and schedule patients correctly
• Able to mentally multi-task, simultaneously actively listening to the caller, navigating our cloud based systems and notating the call
• Provide callers with world class customer service as well as accurate information regarding their chosen surgical procedure(s) and/or cosmetic treatment(s)
• Be comfortable discussing sensitive body parts and procedures, such as vaginal rejuvenation and breast enhancement, and doing simple calculations to provide correct pricing information
• Be a fast learner and able to quickly implement coaching goals for continuous improvement
• Be Tech self-sufficient, able to quickly learn new programs and do basic equipment trouble shooting alone or with guidance

Job Type: Full-time

Pay: $14.00 – $16.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Referral program
• Vision insurance
• Work from home

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Remote

COVID-19 considerations:
all jobs are, and will remain, remote

Experience:

• Customer Service: 2 years (Required)
• Call Center: 3 years (Required)

Language:

• English Fluently (Required)
• Spanish (Preferred)

Work Location: Remote