Optum Hiring for Medical Receptionist Job at El Segundo, CA Full Time

Overview (Summary) of Responsibilities:

Responsible for providing patient-oriented service in a clinical or front office setting; performs a variety of clerical and administrative duties related to the delivery of patient care, including greeting and checking in patients, answering phones, collecting patient co-pays and insurance payments, processing paperwork, and performing other front office duties as required in a fast-paced, customer-oriented clinical environment

Essential Functions:

• Greets patients and directs them to appropriate departments
• Answers multiple phone lines; directs calls and takes messages as needed
• Verifies patient information and insurance eligibility; collects payments
• Directs patients to complete forms and processes patient-related paperwork
• Informs provider’s assistant of no shows and cancellations
• Makes follow-up appointments for patients and calls patients to confirm appointments
• Contacts “bumped” patients and reschedules appointments as appropriate
• Performs various front-office duties in a fast-paced, customer-oriented clinical environment, as assigned

Education:

Required:

• High school diploma, GED or equivalent; includes special certification required for specific jobs

Preferred:

• Medical Assistant certification

Experience:

Minimum:

• Up to and including one year of experience
• Experience working with the public
• Over one year of experience and up to and including three years of experience
• Experience in medical reception and customer service