The Pre-Sales / Solutions Architect (PSS) supports sales and business development teams in building marketable technical & services solutions for the organization.
Job Scope:
• Work on opportunities assigned from the sales team that contribute positively to the performance of the organization
• Work closely with prospective customer’s stakeholders on requirement gathering, clarifying / scoping any unclear or ambiguous areas, and recommend possible solutions to address the requirements
• Build and size out outsourcing solution based on customer requirements, aligned with delivery team capabilities
• Manage internal process from bid qualification recommendations, internal coordination and obtaining
• Providing timely updates to internal stakeholders on progress on tender and proposal submissions
• Support business development team to work on new product & services portfolio
• Meet assigned targets for growth in assigned product lines, market areas, channel, or teams supported
• Monitor customer support for outsourcing solutions proposed throughout the sales process and alerts the sales and account teams to potential risks of deal closure.
QUALIFICATIONS:
• Some experiences in Computer Science field
• Good to have some sales engineering experience in a business-to-business, large/strategic customer segment; or
• Experience in Outsourcing account management (Managed Services); and/or
• 3-5 years of Infrastructure support (e.g. Wintel, Unix, Network…etc.) experiences; and/or End User Support (e.g. Onsite, W2W, Projects, Helpdesk…etc.) experiences
• Product or IT service management certification will be and added advantage (e.g. ITIL, PMP or Prince)
• PC proficiency and good working knowledge of office suite (Word / Excel / Powerpoint)
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