Oracle Hiring for Snr Manager, Data Center Global Support & Escalation at Atlanta Full Time

Job Description

Work with a world class team to develop, implement, and support cutting edge Oracle technology.

Manages a team supporting and/or implementing software project(s) and/or internal systems. Defines, documents and manages scope, expectations, implementation approach, deliverables and acceptance testing criteria.

Manages and controls activities in multi-functional areas or sections. Ensures appropriate operational planning is effectively executed to meet Corporate specifications. Successful track record in applications implementation and as a manager. Expert knowledge of all applications within a business area; plus some knowledge of other applications. BA/BS degree preferred.

If you are a Colorado resident, Please Contact us or Email us at [email protected] to receive compensation and benefits information for this role. Please include this Job ID: 176714 in the subject line of the email.

Responsibilities

JOB REQUIREMENTS:

• Lead a highly technical team of Data Center Operations experts responsible for technical escalation, project oversight, and driving world-class operations.

• Maintain optimal efficiency through strong global processes, clear and timely communication, and continuous improvement.

• Develop and implement best in class operational standards and procedures.

• Lead a highly engaged team that delivers strong performance Develop, support, and adhere to global processes and policies to ensure consistency across data center regions. Oversee the technical support and escalation function and staff across the region, partnering with peers and Data Center managers in other regions to ensure global success. Responsible for adhering to company security and control policies and procedures as directed Maintain direct contact with internal customers and partners to maximize quality and efficiency.

• Cross Collaborate with other teams within OCI including Data Center Operations, Inventory, Networking, and Incident Management.

PERSON SPECIFICATION:

• Proven Experience in Data Center Operations, Cloud Operations, Technical Support and/or Engineering supporting large, Enterprise customers.

• Demonstrated leadership skills and qualities and experience leading high performing technical teams with the ability to set priorities in a high-pressure environment

• Strong background with Problem Management, Change Management, Incident Management, Knowledge Management, Continual Improvement

• Experience in handling multiple tasks and the ability to prioritize a highly varied workload to maintain required productivity level

• A strong commitment to exceptionally high standards in the work environment

• Ability to seek out areas for improvement as well as planning and enacting such changes with a bias for action

• Excellent interpersonal, written, and verbal communication skills with a proven ability to communicate technical concepts so others on all levels will understand, both to senior managers and leadership as well as their own team(s).

COMPLIANCE

• Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law. As part of Oracle’s employment process candidates will be required to complete a pre-employment screening process, after a conditional offer has been extended.

About Us

Diversity and Inclusion:

An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.

In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.

Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.

At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.

That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer * . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer