Oregon Health & Science University Hiring for PAS Resource Specialist at Portland, Oregon Full Time

As the PAS Resource Specialist (PASR) you are embedded in the clinic setting to support providers and patients face-to-face during clinic visits. This includes check-out, coordinating appointments with other

departments, scheduling post-visit follow-up appointments with providers, and procedures/treatment with the outpatient treatment unit. You will gather and record required information about patients and provide customer services which include confirming health insurance coverage, determining individual financial obligations, verifying that necessary authorizations for care have been obtained, scheduling physician office appointments, cancer treatment appointments, and ancillary appointments, and assisting patients in an office or practice setting. You may be responsible for scheduling a high volume of complicated patient procedures and clinic appointments in person with patients in the clinic and over the phone. You will serve as a liaison and information resource for physicians, nursing support staff, coworkers, referring physician offices, patients, and insurance companies on referral requirements per diagnosis and service. You will be required to answer incoming clinic calls, schedule, transfer, or triage to a clinical team. You will explain detailed, complicated procedures to patients and answer any patient questions or concerns within the scope. Works closely with other medicine/surgery clinics for appointment coordination. Works reschedule and wait lists when necessary; Prepare and mail, fax, or email new patient information packets when necessary; Direct patients to appropriate providers for other health care issues; Complete and route direct referrals to other clinical services; Enter patient information accurately into the electronic medical record when necessary.

Scheduling:

• Coordinate patient care appointments, procedures, and infusion treatments as directed by physician and/or nurse staff; Serves as a liaison and information resource for physicians, and nursing support staff; Return phone messages; Prepare and mail patient information packets; Direct patients to appropriate providers for other health care issues; Complete and route direct referrals to other clinical services; Enter patient information accurately into the electronic medical record when necessary. Maintains a service-based working knowledge of oncology practice.

• Is responsible for verifying patient eligibility and securing referral/authorization prior to the outpatient appointment or inpatient admission. The authorization process includes, but is not limited to, putting referral information on-line, obtaining authorization to provide care from the insurance company, identifying how much of the patient’s deductible has been met, determining how much of an education benefit has been exhausted, tracking the number of visits used per authorized, following up on referrals for return appointments, and other miscellaneous tasks.

Checkout:

• Checks out patients in person for clinic visits, procedures, and infusion appointments. This includes, but is not limited to face to face complex coordination of clinic visits and treatment, careful review of insurance benefits, demographic information, confirming insurance eligibility, and /or authorization. Checks patient account numbers and corrects any problems, seeking advice from Central Registration as required. Ensures that all appointment comment information is accurate and completed. Identifies and updates deductible payments, co- payments, and prepayment requirements. Proper use of OHSU forms and documentation required for all patients.

Call Processing:

• Responsible for connecting the patient with the appropriate individual to progress their care in the clinic; Transfers calls to schedulers as needed, creates telephone encounters, contacts nursing coordinators, and pages providers and staff as needed per circumstance; Scheduling and managing of patient access to Center for Hematologic Malignancies Clinic; Create telephone calls from patients in the EMR which will include accurate documentation of requests for medication refills, complaints, general informatin inquiries and urgent health care concerns; Triage calls to the appropriate staff for patient care /needs assessment; Process call (answering, screening, routing, paging etc.) in a timely, polite, professional manner; Route calls to appropriate conclusion; Provide information to callers, including directions, addresses and hours of operation; Use schedules and departmental procedures to locate appropriate on-call person for internal and external callers; Understand and process calls per departmental policy for each encounter type (ie refill, telephone, documentation, etc).

• One year of experience in a medical office setting, including high-volume direct patient contact, scheduling of appointments and may require experience obtaining managed care authorizations. OR

• One and a half years of work experience in a high volume direct public contact position and 6 months experience in a medical office setting.

• The candidate must have a thorough knowledge of PAS policies and procedures.

• Candidates will have demonstrated advanced PAS user skills as well as extensive knowledge of integrated care at OHSU.

Knowledge and Skills Required:

• Basic computer skills including word processing.

• Windows applications, on-line scheduling, and a preference for data-base skills.

• Excellent verbal and written communications skills.

• Strong customer service orientation.

• Demonstrated effectiveness in confrontational customer interactions.

• Must be able to perform the essential functions of the position with or without accommodation.

• HS Diploma or advanced degree preferred.

• Experience in a medical and/or oncology office setting.

• Knowledge of Epic systems.

• Knowledge of OHSU network systems, including Outlook and Microsoft Office products.

Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or [email protected].

Recruitment ID: 2023-25103

External Company URL: dturner

Street: Waterfront

Job Type: AFSCME union represented

Posting Department: Knight Cancer Clinics

Posting Pay: $24.62 – $33.28 per hour

Posting FTE: 1.00

Posting Schedule: Monday – Friday

Posting Hours: 8am – 4:30pm or 8:30am – 5pm

HR Mission: Healthcare

Drug Testable: No