· Under direct supervision, provides accurate and prompt responses to a wide range of Human Resources customer inquiries within an HR Service Center.
· Utilizes knowledge base, documented procedures, policy manuals, HR databases, and other resources to resolve inquiries via telephone, voicemail, or e-mail.
· Escalates moderate to complex issues that require specific, in-depth knowledge to the appropriate resource.
· Receives and processes requests for simple personnel actions in the Human Resources Information System (HRIS) and ensures data integrity is maintained.
· Tracks all customer contacts and follows up to ensure satisfactory resolution.
· Serves as a first-level contact for most Human Resources administration issues.
· Helps other team members as required.
· Requires a high school diploma or equivalent, and two years of experience in a customer service environment, including at least one year in Human Resources.
Other Job Requirements:
· May include the recruitment, sourcing, selection, and placement of craft, technical, administrative/clerical, or professional positions. This includes pre-screening applicants and scheduling interviews
· May act as a company representative at external career fairs
· May include building a candidate pool through identification and development of internal and external networking relationships, establishing connections to local acquisition resources
· Must have strong project management skills, including the ability to prioritize, allocate time, and efficiently leverage resources
Reimbursable expenses: business related travel i.e., mileage, hotel, and meals when traveling for a career fair
Schedule: Monday – Friday, 40 hours/week max, flexible on daily core hours
Remote role.
Job Types: Full-time, Contract
Pay: $19.00 – $21.00 per hour
Benefits:
Schedule:
Work Location: Remote
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