OrthoArkansas, PA Hiring for Self-Pay Representative at North Little Rock, AR Full Time

GENERAL DESCRIPTION OF POSITION

Answer incoming customer telephone inquiries, provide explanations or solutions to patient concerns and questions regarding charging, insurance and patient billing issues. Set up patient billing plans as per the established company policy.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• High volume inbound and outbound phone work.
• Assist patients with billing/insurance/account operation needs.
• Contacts patients via phone call that have an unpaid self-pay balance.
• Processing payments over the phone from patients.
• Negotiating payment arrangements with patients.
• Works closely with the Collectors to ensure the claims process correctly and the patient balance is correct.
• Explaining insurance company’s explanation of benefits (EOB).
• Updating patient demographics and insurance information as needed.
• Reviewing open accounts for collection efforts.
• Review and monitor assigned accounts and all applicable collection reports.
• Provide customer service in a timely manner.
• Perform any other related duties as required or assigned.