Customer Service Executive, full time permanent based in Citywest, Dublin 24.
Excellent customer service experience required, salary is €30,000-€35,000 (DOE)
Key Tasks
1. Provide professional and focused outbound and incoming call service for existing customers, always striving to maximise sales for the company. To successfully manage the expectations and gain the confidence of our customers.
· Out-going and incoming calls for order taking and proactive selling
· Informing customers of promotional offers
· Ensuring out-going calls coincide with the delivery schedule
· Ensure company regulations are adhered to
· Work in conjunction with accounts team to help reduce company debtors
· Up selling/Cross selling to ensure maximisation of each sale
2. Resolution of Customer issues to satisfactory conclusion
· Advise customers of shortages and delivery days
· Offer product substitutes where possible (training in this area will be provided)
· Handle customer complaints
· Resolve delivery issues
· Update issues report and email daily to relevant staff
3. Support to Sales Representatives
· Ensure Reps are informed of all customer issues
· Organise samples, brochures and other company documentation on their behalf
· Work to specific sales targets and goals by product
4. Other duties
· Ensure updated maintenance of customer service database with new and relevant customer information
· Posting of various marketing and commercial notification details to customers
· Compile ad hoc reports and order sheets as requested for reps
· Be flexible to meet company and customer needs
Skill Set
· Previous experience in the foodservice industry
· Culinary background an advantage
· Experience of similar role in a busy customer service supply of goods environment
· Committed to maximising sales in conjunction with sales rep
· Good people management skills
· Ability to deliver results
· Excellent written and spoken communication skills
· Excellent time keeping
· Be a team player willing to be proactive is supporting the team
· Good IT skills and proficient in Microsoft office and excel
· Be a logical and organized thinker
· Have a high attention to detail
If you are interested in finding out more about the above role and would like to be considered other suitable roles that we may have available for your skill set – please attach your CV via the link provided
Please submit your updated CV in Word Format
If you are living in Ireland and hold a valid work permit we would love to hear from you, if however you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search.
Osborne are proud to be an Equal Opportunity Employer.
Job Types: Full-time, Permanent
Salary: €30,000.00-€35,000.00 per year
Schedule:
SOCIAL CARE WORKERS – DAY SERVICES Locations: Dublin 15 and 7 Areas- TEES- Training Enterprise and Employment Services. Contracts Available...
Apply For This Jobbr{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]> Payrate: €10.20 per hour Contract: Part-time 8-15 hours per week. Fixed term for 3 months....
Apply For This JobCompany Description Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this...
Apply For This JobCompany Description Consider joining Eurofins where people are the most important element in our business. Eurofins Biopharma Product Testing is...
Apply For This Jobbr{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]> We are on a mission to make science open so everyone can live healthy lives...
Apply For This Jobbr{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]> Title: EMPLOYEE COMMUNICATIONS INTERN Category: eBay Inc. Global Functions Location: Ireland / Remote Ireland Contract...
Apply For This Job