Log In
Sign Up
United States
Össur Hiring for Customer Care Representative at Orlando, FL Full Time
locations
Orlando, Florida, USA
time type
Part time
posted on
Posted Today
job requisition id
REQ-2147
Job Description:
Provides “best in class” customer service support by assisting customers with product selection, returns and answering technical questions.Supports sales organization by providing product and sales support. Main contact for customer inquiries for pricing, scheduling, shipping information, follow up, and technical assistance.
Responsibilities:
- Processes same day as received all customer orders received by phone, fax or mail. Maintains assigned customer base and sales team fully informed on order, shipping, and backorder status.
- Answers technical questions and provides technical assistance and support via phone or fax as needed.
- Provides customer base with product information, availability, and pricing immediately upon request.
- Verifies all product warranties and issues all authorizations for returns. Inputs information on respective database.
- Support selling organization efforts by offering telemarketing (soft-selling) of ancillary products. Inform customers of new product introductions, product enhancements, and available products suitable for replacement of competitor’s products.
- Maintains product and technical knowledge by actively participating in on-going training and development courses.
- Maintains professional relationships with internal and external customers. Effectively interacts with manufacturing, distribution, accounting, and other departments as needed.
- Utilizes Microsoft Office products (Windows, Word, Excel, and Access) and Navison in daily activities.
- Ability to prepare clear, concise, and grammatically correct correspondence.
- Other duties as assigned.
- Perform other duties as requested
Qualifications:
- High School graduate and 2-5 years experience as a customer service representative may be substituted for A.S degree or college coursework. Inside sales/telemarketing experience highly desirable.
- Intermediate level proficiency on the usage of Microsoft Office Products.
- Basic knowledge of accounting terms and transactions.
Össur
is an Equal
Opportunity/Affirmative
Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
is an Equal
Opportunity/Affirmative
Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
