Pacific Bearing Co Hiring for Data Entry Job at Roscoe, IL Full Time

Data Entry for Customer Service Team

PBC Linear is continuing to build its Inside Sales & Customer Service team. The Data Entry position is a key part of the team and primarily responsible for transferring Customer Orders received via email or fax to the Enterprise Resource Planning (ERP) system.

Once training is complete, this position will also include occasional communication with customers, most typically via email or phone to follow-up on questions should their order have an issue (usually incorrect or missing information). There will be no outbound sales calls required (No cold calling!).

You will need to be accurate and precise! Strong typing skills are required.

If you have a strong desire to achieve, are goal driven and have strong values, this could be the job for you. We can train you how; you need to bring the desire! Also, you must love dogs since we are a dog friendly workplace! Going to work should be fun and a challenge. You can have both here.

Employment at PBC Linear is about being part of something bigger. It’s about being on a team that employs the highest level of integrity. It’s about exceeding customer expectations on a daily basis by taking a true interest in each customer’s needs. PBC Linear provides a dynamic work environment that allows our teammates to learn, grow, and succeed in whatever they put their minds to, both personally and professionally.

DATA ENTRY CLERK JOB DUTIES:

• Prepares source data for computer entry by compiling and sorting information; establishing entry priorities.
• Processes customer and account source documents by reviewing data for deficiencies; resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution.
• Enters customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format.
• Enters orders and invoices into customer portals.
• Maintains data entry requirements by following data program techniques and procedures.
• Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data; combining data from both systems when account information is incomplete; purging files to eliminate duplication of data.
• Tests customer and account system changes and upgrades by inputting new data; reviewing output.
• Secures information by completing data base backups.
• Maintains operations by following policies and procedures; reporting needed changes.
• Maintains customer confidence and protects operations by keeping information confidential.
• Contributes to team effort by accomplishing related results as needed.
• Communicate with customers via email, chat and occasionally via phone
• Back-up for Customer Service (incoming phone calls) in the event of a call surge or absences.
• Other duties as assigned.

SKILLS/QUALIFICATIONS:

• Organization,
• Typing Skills (50 wpm or above),
• Data Entry Skills,
• Attention to Detail,
• Confidentiality,
• Thoroughness,
• Decision Making,
• Independence,
• Analyzing Information,
• Results Driven,
• High Energy Level.

Benefits:

• Competitive pay
• Medical Benefits
• Dental Benefits
• Vision Coverage
• AFLAC
• Flexible Spending Accounts
• Retirement Savings Plan
• Paid Vacation
• Paid Holidays
• Life Insurance
• Disability Benefits
• Tuition Reimbursement

Successful PBC Linear employees embody our company values developed by our employees: Integrity, Leadership, Teamwork, Drive for Results, Initiative, Accountability, Clear and Open Communications. If this sounds like your values, you will feel at home here.