Pampered VI Hiring for Front Desk Receptionist/Retail Job at Christiansted, VI Full Time

This position is responsible for welcoming guests and creating a positive first impression, booking appointments, and maintaining a clean and inviting reception area. Associates are responsible for providing exceptional customer service, creating an environment of hospitality and luxury, and consistently demonstrate a positive and professional attitude. Hours 7:45-2:00 3-5 days a week. Saturdays is a must

Customer Service

Greet members and guests upon arrival to PamperedVI and assist customers in retail shopping

Check guests into the spa & direct them where to go for appointments

Book appointments, provide information about PamperedVI and services

Deliver exceptional service experience to members, guests, and Associates with a goal of retaining guests for repeat business

Reception Desk Oversight

Operate cash register

Process payments

Manage/handle cash and balance cash drawer each shift.

Perform opening and/or closing duties, such as sweeping, cleaning bathrooms, emptying garbage and other responsibilities

Answer phone calls and book appointments

Cleanliness

Assist in maintaining the cleanliness and stock levels of spa lobby, retail displays and Relaxation Room

Assisting with Laundry duties

Communication and Relationships

Communicate timely and follow up, as appropriate

Active participation in required events, required programs, required meetings and required trainings

OTHER JOB FUNCTIONS

Flexibility in work schedule, as job may require day and evening shifts, weekends and holidays

Maintain cleanliness of Relaxation Room and stock level of items

Assisting with Laundry duties

To perform this job successfully, an individual must be able to perform each primary job function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SKILLS & KNOWLEDGE

Policies and Regulations — Knowledge of company polices.

Written Comprehension and Expression — Ability to read, understand and communicate information and ideas in writing so others will understand.

Oral Comprehension and Expression –Ability to understand and communicate so others can understand ideas and information.

Computer — Ability to utilize spa software program and email communication software,

EXPERIENCE & EDUCATION

At least one year experience in the hospitality industry or related service position preferred.

WORKING CONDITIONS/ PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position deals with outside personnel such as members and guests on a regular basis with contact in various forms such as in person, phone and email.

It is sometimes necessary to deal with unpleasant or angry people with the need to problem solve difficult situations.

Standing is most of the shift is required

Administrative Duties:

• Running errands
• Stocking supplies
• Sorting and sending mail
• Answering and routing phone calls
• Managing social media
• Greeting visitors

Setting:

• Other

COVID-19 Precaution(s):

• Temperature screenings
• Social distancing guidelines in place
• Sanitizing, disinfecting, or cleaning procedures in place

Ergonomic Workspace:

• No

Hours per week:

• 10-40

Work Remotely

• No

Job Types: Full-time, Part-time

Pay: $10.50 – $13.00 per hour

Benefits:

• Paid time off

Schedule:

• Holidays
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Microsoft Office: 2 years (Required)
• Receptionist: 2 years (Required)

Work Location: One location