Paragon Recruitment Limited Looking for Online Customer Service Consultants Option 2 – 9am – 5.30pm – Sunday to Thursday at Auckland, Auckland, New Zealand Full Time

• Auckland based hybrid role!
• New team + new ways of working at F&P
• Great rate & benefits

About the role:

Fisher & Paykel are an iconic kiwi brand, leading the way in innovative and high-quality premium appliances. Our purpose is to enhance people’s lives and our customers are the heart of everything we do. This is where you come in! We are currently seeking Online Customer Service Consultants for our Global Sales Support team to provide exceptional customer experiences for our customers.

Our Global Sales support team deal with both our end customers and our trade partners. We take a collaborative approach together to deliver the best outcome for our customers. This is a critical role for the business as we aim to grow long-term relationships with our online customers. You will be:

• Supporting customers across global digital channels including phone, email, live chat, and social media
• Answering customer enquiries
• Providing accurate advice and detailed product information
• Processing sales orders
• Resolving complaints
• Facilitating replacements or returns
• Enhancing and identifying sales opportunities by making smart suggestions of add-ons and other complementary products and services
• Liaising and coordinating with different departments to support your online customers.

About you:

You are someone who loves delighting customers and delivering exceptional customer service. You take accountability for your role and show up with a positive, curious, and can-do attitude. You are a problem solver, solutions-focused and resilient. You must be based in Auckland to easily get to our offices in East Tamaki. It is a hybrid role with a requirement to come into the office as required. A proper office setup is required for those work from home days.

We will be choosing applicants who embody our Fisher and Paykel Values.

You will have the following qualities:

• Reliability, with a proven track record
• Honesty
• Great communication skills both written and verbal
• Experience in e-commerce sales with web chat experience beneficial
• Experience in a call centre or a strong retail background
• Ability to work in a fast-paced environment
• Excellent tech and system skills as we work on multiple different platforms
• Analytical with investigative and problem solving skills
• High level of attention to detail and accuracy
• A professional office set up at home

These are permanent full-time positions. We have a few different shifts which are great to fit around your lifestyle. Choose from one of the following:

Option 1: Tuesday to Saturday, 9.00am – 5.30pm

Option 2: Sunday to Thursday, 9.00am – 5.30pm

Option 3: Monday to Friday, 11.00am – 7.30pm

Option 4: Monday to Friday, 11.30am – 8.00pm

Option 5: Monday to Friday, 1.30pm – 10.00pm

What we offer:

A fantastic benefits package, a generous base salary, and career progression opportunities for the right people who show an aptitude to learn, grow and support out team while delighting our customers! Fisher and Paykel have an excellent culture of open innovation, collaboration, and respect for our people, customers and the planet! Ready to join our team? Apply now!