Paragon Recruitment Ltd Hiring for Contact Centre Consultants – 7am – 10am start Job at Auckland Full Time

• The festive season is upon us, here’s our Christmas gift to you – a new role!
• 21 November 2022 Intake – are you ready to start a new role before the new year?
• Awesome team to be part of and scope for growth within the business!

We have some fantastic opportunities to join and be part of our amazing and hard-working team delivering premium customer service globally.

There are 3 shift patterns available below. Which one will you choose?

7 am – 10 am (ending between 4 pm – 7 pm)
10 am – 2 pm (ending between 7 pm – 11 pm)
2 pm – 4 pm (ending between 11 pm – 1 am)

About you

You live and breathe customer service, whether its in a face-to-face capacity, or you’ve already cut your teeth in a contact-centre, you know that customer demands are high, and delighting them is what you’re there to accomplish!

You naturally have exceptional communication skillsand empathy and strive to leave people feeling better than when they first contacted you.

We are constantly seeking ways of improving our customers’ experience and with you being our voice and ears, we welcome your ideas to help us achieve this! You’ll be comfortable operating across many systems on the computer, and if you don’t know something, our knowledge base systems are your support network.!

This is a full-time 40-hour-per-week position, supporting our New Zealand, Australian and United Kingdom customers.

These positions are home-based and as such you will have to meet our home working requirements for your workspace and internet speed (fibre is required), and be based in or within 1.5 hours of our Auckland, Wellington, Christchurch, and Dunedin offices.

Who are Fisher and Paykel Appliances?

A much loved Kiwi brand, Fisher and Paykel are the world’s most human-centred appliance brand. Our culture of open innovation, people working collaboratively to find ideas that connect with customers offers you more than just a career… It’s an opportunity to join our community of dreamers and innovators, taking your career to new heights with us!

At Fisher & Paykel, we are all about delivering outstanding service for our customers every time, with no exceptions. Despite the unprecedented challenges over the last 2 years, our home-based Global Contact Centre Consultants have worked tirelessly to be there for our customers.

What’s in it for you?
In return, we offer a market equivalent salary and excellent benefits package with fantastic opportunities for progression. This is a great opportunity to be part of an exciting forward-thinking business and a truly iconic Kiwi brand.

You must be available to start work on Monday 21 November 2022 and available to work through the holiday season.