Paragon Recruitment Ltd Hiring for Customer Service Consultants – Fisher and Paykel… Job at Auckland Full Time

• Work from home roles! (Occasional day in office)
• A variety of shifts to suit your lifestyle and commitments
• This is just the start of your journey with us! Where will you go next?

About the role:

As we head into intake 1 of 2023, we’re on the lookout for Customer Service Representatives who’ll ask the right questions, listen, and treat customers the way they want to be treated. You will put the customer at the heart of everything you do and build loyalty with our luxury premium customers. This role is a role that is worked from home in a professional environment with the occasional requirement to be on site, you will take a high number of calls, in a contact-centre environment!

You are a positive person by nature, take responsibility for showing up, doing a fantastic job, as you demonstrate to the customer the Fisher and Paykel culture, of delighting and exceeding customer expectations, each and every day.

You will be working across multiple technologies and systems, so firstly, you must be systems savvy, secondly you must enjoy working across different platforms, and be able to show your customer that even on the trickiest of calls, you know what needs to be done, to answer any question they may have.

There are 3 shift patterns that rotate on a fortnightly roster, and we require multiple people, for each, they are:

US Shift

Monday – Sunday rostered shifts. Rostered Shift Start time between 12.00am and 4am.

Wk One: Monday to Sunday (two RDO’s within the week)

Wk Two: Monday to Friday (two RDO’s at weekend)

UK Shift

Monday – Sunday rostered shifts. Rostered Shift Start time between 6pm and 10pm.

Wk One: Monday to Sunday (two RDO’s within the week)

Wk Two: Monday to Friday (two RDO’s at weekend)

NZ/AU Shift

Monday – Sunday rostered shifts. Rostered Shift Start time between 10am and 2pm.

Wk One: Monday to Sunday (two RDO’s within the week)

Wk Two: Monday to Friday (two RDO’s at weekend)

What we need from you:

• Reliability, with a proven track record (that we’ll check with references from prior employers)
• A commitment to turning up to work ,day in, day out, your health will support this.
• Great communication skills both written and verbal
• Proven customer service skills coupled with a passion for delighting others
• This is a fast-paced role, so you’ll need to be able to prove you can keep up!
• Excellent tech skills, you need to be able to use our systems at the same time, while talking to the customer and solving their problems!
• Empathy, sympathy but outcomes driven
• Experience working in a contact centre, ideally from home
• A professional office set up at home

Who is Fisher and Paykel Appliances, and what do we offer?

An iconic NZ business, we offer a fantastic benefits package rarely seen, a generous base salary, plus awesome career progression for the right people who show an aptitude to learn, grow and delight our customers!

Fisher and Paykel are the world’s most human-centered appliance brand. With a culture of open innovation, with people working collaboratively to find ideas that connect with their customers and respect the planet. Drawing on deep insights on the life lived around appliances, we create brands, products, services, and ecosystems that customers and users truly value.

With a values-based approach – Curious | Innovative | Sustainability minded | Trusted | Generous are at the centre of everything we do

Connecting people to purpose – We create moments of delight together in the heart of the home. Sustainably enhancing the quality of people’s lives. Now and for future generations.

Ready to be part of the story? Apply now!