Paragon Recruitment Ltd Hiring for Customer Service Representative – Invacare Job at Auckland Full Time

• Monday to Friday role, enjoy your weekends!
• Bonus scheme, 5% contribution to Kiwisaver, Life/Health Insurance + more!
• Opportunity to grow and develop a robust skill set

Invacare is a proud supplier of mobility and medical equipment such as manual and powered wheelchairs, mobility scooters, beds and mattresses, patient lifters, ramps and respiratory products. Our equipment is used in facilities and around the home to make people’s Life’s Experiences Possible.

Our team is looking for customer centric personalities to join our Customer Service team, helping us to continue to deliver exceptional service to our customers in Australia and New Zealand.

You’ll bring a passion for people, strong communication skills and will thrive on exceeding customers’ expectations and providing solutions. Naturally, you are resilient, empathetic and compassionate while handling complex requests. You’ll be able to work independently to resolve calls but if you do need help, it’s only a step away! You will be nurtured, supported yet provided autonomy to do your job the best way you can!

Additionally, you will be tech savvy, be able to pick up multiple systems and run with them, all while managing a busy inbox, taking phone calls and assisting our walk-in customers.

Your day at work will consist of:

• Entering orders and answer customer queries
• Processing quotes and warranties
• Collaborating with other parts of the wider team to help resolve customers complexities and concerns
• Liaising with customers regarding their orders, delays, estimated time frames and any other additional support they may need

Invacare is an amazing values-based global organisation that makes a real difference in people’s lives and you’ll get to be part of us! We have a passionate and fun culture that’s committed to diversity and inclusion, ongoing professional development through on the job learning, secondments and training and the opportunity to work in cross-functional teams across the APAC region.

We have additional benefits, various flexible working options to support a healthy work/life balance and you’ll work in a continuous improvement environment where your ideas will be heard and realised. If you’re passionate about helping others and are ready to join a company that truly puts others at the forefront of what we do, we would love to hear from you so please apply today.

This position is full time (40 hours per week) working Monday to Friday, 10.30am – 7.00pm. To be considered, applicants will need to be fully vaccinated against Covid-19, have a clear criminal history and have the right to work in New Zealand.