Work From Home Opportunity
We are committed to providing our colleagues with the support they need. We offer an array of medical, dental, and vision packages as well as several add-on perks to make your benefits package truly customizable to you. Some of our unique benefits we offer include:
As a Customer Advisor, you will work with customers to address inquiries and concerns related to patient accounts.
In this role you will:
Talk with customers by phone or in person to obtain information needed to resolve inquiries
Confer with other staff members to obtain additional information and clarification needed to resolve customer concerns
Reconcile accounts according to insurance contracts and submit/ process correct contractual
Review accounts for appeal requests and forward appropriately
Review accounts for duplicate or charge errors, forwarding to audit if necessary
Correct or add insurance information and request rebill
Encourage payment from patient through credit card, check or payment arrangement
Answer all inquiries from customers promptly (generally the same day received)
Assist patient account inquiries by courteously supplying accurate and timely information, including bills if requested
Follow all guidelines and policies for SSC employees, both general policies and those specific to customer service activities
Maintain a courteous and professional attitude with customers and coworkers
Qualifications
High school diploma or GED preferred
Minimum one year related experience required, preferably in healthcare. Relevant education may substitute experience required.
Technical requirements
After signing up, you will be sent an email with instructions on how to connect.
Please be prepared to join the virtual interview from a quiet place using a desktop or mobile device with a working speaker, microphone, and camera. Check to see if your network connection can support an online session. A plugged in ethernet cable or a strong WiFi network signal will help avoid time delays during your conversation.
What to prepare
Preferred dress code
Business casual (dress pants/skirt, button down/blouse, optional tie)
About Parallon
These are remote/work from home positions. Take your career to the next level on our team!
HCA Healthcare offers multiple health insurance plan options for you to select the coverage that best meets your needs. Choose from medical, vision, and dental plans that accommodate your lifestyle. You can also take advantage of other employee benefits such as the Employee Stock Purchase Plan (ESPP), Tuition Reimbursement, Student Loan repayment, PTO, Flex Spending both healthcare and childcare, Consumer Discounts and our matching 401(k).
Parallon is an industry leader in revenue cycle services. We partner with over 650 hospitals and 2,400 physician practices nation-wide. Our parent company, HCA Healthcare, has been consistently named a World’s Most Ethical Company by Ethisphere and is ranked in the Fortune 100. We are dedicated to ensuring our patients have the best experience even after they leave our facilities.
What is a virtual interview?
Virtual interviews help employers connect with job seekers when they are not in the same physical location. Since hiring is a human process, employers would like to talk with you online (chat, video or phone) to see if you meet the requirements for the job.
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