ParentSquare Hiring for Customer Support Agent: Evening Shift at Remote Full Time

ParentSquare is a Santa Barbara based growing company that’s changing the way schools and parents communicate every day. Sounds simple? We strive to keep it that way! Over 5,000 schools and 4 million parents across the U.S. utilize our platform to stay informed and involved from the way they prefer to be notified – email, text, voice, web, app, social – to the ways they can interact with schools – forms, sign ups, payments, RSVPs, language translations, chat and more. We are constantly innovating to provide simpler, more intuitive tools that can be easily used by all educators and parents transcending the barriers of technology and language.

What we’re looking for:

We are searching for a tech savvy Customer Support Associate with customer service in their DNA. You’re someone who is able to solve tickets quickly and efficiently without ever sacrificing the customer experience and will work on behalf of our customers with a passion for helping and going the extra mile. From parents to district and school administrators and teachers, you’re available for support via email, chat and phone. You’re our first line of communication for our customers and know our product inside and out to provide the best answers and solutions for our customers; should a problem require escalation, you’ll act as the intermediary during the escalation process to make sure no detail is missed. You know how important your assistance is to our success and our ability to continue to grow and strive to help our Customer Support team to continually improve.

As our Customer Support Associate, your role will include:

• Answering incoming emails, live chats and phone calls
• Clarifying any questions and issues presented
• Take detailed notes of the contact in our ticketing system
• Resolving support issues quickly and efficiently
• Escalating tickets to the next tier support when unable to resolve
• Developing support materials
• Product testing
• Above all, providing the friendly and personalized service that ParentSquare prides itself on

We are searching for someone who has:

• Previous EDtech experience, SIS or experience with technical integrations (SFTP, API, etc)
• Prior experience in customer support or customer success and ticketing systems (Zendesk a strong plus)
• Bring a proactive, self-motivated and positive attitude to work everyday
• Multitask with excellent attention to detail and communication skills
• Quick learner, desire to learn in a dynamic startup environment
• Must be able to work 11am-8pm Pacific Time

The perks of working for us are great! You’ll get your foot in the door as our company continues to grow. We’re big believers in work-life balance and provide health insurance, 401K, stock options, at home office tech and more! This role can be remotely based or (post-COVID) located in our offices in Goleta; with an open floor plan, plenty of comfy seating, a full kitchen and Gold’s Gym just downstairs!

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Job Type: Full-time

Pay: $25.00 – $28.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance
• Work from home

Shift:

• Evening shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work setting:

• Remote

Application Question(s):

• Why do you feel that customer support is the best next step for you? What do you enjoy about working with and helping customers?
• What are some things you’re excited about accomplishing in your career over the next year or two?
• Are you able to work 11am-8pm pacific time?

Experience:

• Customer support: 1 year (Preferred)

Shift availability:

• Night Shift (Required)

Work Location: Remote