Candidate will manage group and individual reservations and group rooms inventory as part of the convention services process, specifically:
Establish initial contact with customer at file turnover
Maintain relationship with customer, up to arrival, for all matters pertaining to guest room usage, including obtaining no-show and wash history, obtaining and managing changes to rooming lists, and tracking and managing the inventory for individual call-in groups.
Prepare and submit group rooms recap reports, including the tracking/posting of group comps, and rebate/commission calculations.
Additional Benefits Include:
Medical, Dental and Vision Insurance after only 30 days!
401(k) Retirement Matching Plan (up to 4%)
Complimentary room stays at Hyatt Hotels all over the world
Discounted F&B when staying at Hyatt Hotels
Paid Time Off
Highly competitive salaries and incentives
Educational assistance programs,
Complimentary Employee Meals
And even more!
Expert knowledge of Word, Excel and Encore/Spirit
Excellent multi-tasking and organizational skills
Excellent time-management skills
Excellent customer service and interface skills
Understanding of rooms merchandising and yield management processes
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