Paychex Hiring for Client HR Business Partner I – Western /Central PA and Central/North NJ at Louisville, Kentucky Full Time

Client HR Business Partner I – Western /Central PA and Central/North NJ

Customer Service/Operations

US – Remote No Office Location

CUS-22-01365

Description

Ensures overall client satisfaction with products and services. Works with a small client demographic or less complex client base to assist with HR needs. Maintains ongoing relationship with client contacts and acts as the primary point of contact for HR service . Works collaboratively with internal partners to ensure quality customer service and support.

• Services clients both remotely and in-person and provides consultative guidance to ensure appropriate resolution of client issues. Partners and collaborates with internal departments/subject matter experts in delivering actionable responses or plans to clients concerns.

• Provides consultative guidance and advice to clients in the areas of Performance Management, Recruiting and Retention Strategies, Compensation, Performance Development, Employee Engagement and Culture Enhancement.

• May support PEO clients with set-up of EPLI insurance for with assistance of other internal business partners.

• May conduct open enrollment meetings for PEO clients, advising on benefit plan selection and contribution strategies.

• Communicates and interprets HR policies and procedures while providing remedies for any employee relations issue that may arise. Seeks appropriate guidance and support from HR coach as applicable.

• Provides turnover analysis, action planning and offers unemployment escalation assistance.

• Maintains an awareness of HR trends and conducts training based on available resources.

• Promotex high-quality customer service to clients.

Requirements

• Bachelor’s Degree – Preferred

• 1 year of experience in Customer service or relationship/client management environment with proven ability to produce results assisting clients to grow product offerings and reducing attrition in assigned portfolio. Basic knowledge of human resources, benefits, and payroll, additional experience in lieu of degree will be considered.

Our Commitment

Paychex is dedicated to fostering a culture of intentional Inclusion and Diversity (I&D). Our valued employees and commitment to I&D is the essence of our internal and external success. Inclusivity is a key value of our corporate culture and is exemplified through our reputation as a top employer for employee development, diversity, and ethics, as well as a focus on fairness in recruitment, selection, and decision making.

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We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.