Paymark Ltd T/A Worldline NZ Looking for IT Technical Support at Auckland CBD, Auckland Full Time

IT Technical Support

Why we need you

We are New Zealand’s leading electronic payments company and Kiwis rely on us to ensure that electronic purchasing is available wherever purchases for goods and services need to be made. In our history to date, we have put through 16 billion transactions, worth an estimated $700B, and worked with over 120,000 merchants.

You will be the central point of contact (in a team of 2) for all internal Corporate IT-related issues providing level 1 and level 2 support as well as managing the escalation to level 3 teams. 

Why join us?! 

We realise what’s important to you and someone else can differ, so we offer a range of benefits to appeal to everyone, you included!

• A beautiful new purpose-built office in the heart of Auckland CBD – Harbour Views, Bar, Café and Gym Onsite and Top-notch technology (need we say more?!)
• Our employee benefits package – what we call ‘Pick n Mix’ to spend on whatever tickles your fancy
• A generous bonus scheme
• A day off on your birthday
• A comprehensive culture & wellbeing program with an annual calendar of fantastic events
• Time out for an on-site subsidised massage
• A Kiwi Saver superannuation contribution 
• Flexible and supportive working
• A great reward and recognition programme and much much more! 

This is a great opportunity for a someone who’s passionate about growing their IT technical support experience and is looking for a chance to spread their wings in an impactful and enterprising team role. 

What you are going to be doing

• Owning and handling of staff IT requests/issues – You are responsible for providing technical support (remote and onsite), fielding questions from internal end users and troubleshooting technical issues (Level 1, & 2) related to Windows desktop OS, proprietary software, virtual desktop, mobile OS, printers, and other related IT systems or hardware.
• Issue/Incident Escalation – You will escalate issues and involve level 2/3 teams whenever required in order to resolve issues as quickly as possible
• Installations and Maintenance – You will perform hardware and software installations, configuration and updates for all Corporate devices
• Compliance – You will comply to security standard, policies and procedures
• Documentation – You will ensure that all documentation including full asset register, knowledge base and technical guide are up-to-date.

What we need you to be good at.

We don’t expect you to come with all the skills required to be successful at this job. We do however need someone who is hungry to learn, efficient, detailed and result driven. We’re seeking a proactive individual who possesses sound IT skills with solid troubleshooting capability.  You could be solving an easy, general day-to-day issue to a more complex technical issue. 

We need you to be approachable with a can-do attitude and willingness to help our internal staff (200 people in total) achieve the right solution for their needs. 

You will work as part of team and will be supporting users across all levels in the company, meaning you’ll need to be able to communicate with IT savvy users and non-technical people at the same time.  We need someone with exceptional interpersonal skills with a focus on listening and questioning skills.

Do you qualify?

• Tertiary qualification in IT or a related discipline (with related experience) 
• Minimum of 2-3years experience in an IT discipline 
• User device management including PCs, laptop, tablet, mobile phone 
• Experience with Microsoft 365, MS Exchange, Microsoft Windows, Windows Server, Proxy management, cloud-based security and general application support
• Working with Anti-Virus software with ongoing deployment and configuration
• Experience with user administration, backup/restore processes, and monitoring.
• Knowledge of Active Directory, Group Policy management, Azure, SCCM, 2FA
• Background knowledge on scripting e.g., Powershell will be an advantage
• Understanding of networking topology and connectivity.

Worldline NZ is an equal opportunity employer that is committed to diversity and inclusion in the workplace. If you have any health-related issues that we might need to accommodate, please let us know. Our recruitment decisions are based on the needs and requirements of each role, and candidates are selected based on their unique strengths and characteristics.

We’re looking forward to welcoming you to the team!