PELLA DOORS & WINDOWS: Hiring for Customer Service Delivery Coordinator at Monroe, CT Full Time

JOB DESCRIPTION

JOB TITLE: Delivery Project Coordinator

EMPLOYER: DHD Windows & Doors, LLC. dba Pella Windows & Doors

DEPARTMENT: Operations

REPORTS TO: Operations Manager

EFFECTIVE DATE: 7/13/2022

SUMMARY: Initiates, coordinates, and executes administrative and other project support to Sales Manager/team including providing Customer Service to the Company’s Customers.

DUTIES AND RESPONSIBILITIES:

• Answers telephone calls in a professional and timely manner; provides requested information with a high degree of professionalism and courtesy.
• Exercises considerable judgement and discretion in handling customer inquiries.
• Composes, types, formats, and distributes professional correspondence in response to internal and external customers.
• Reviews order management system for new orders and purchases the orders for assigned sales representatives following company guidelines
• Schedules and Confirms customer deliveries based on product receipt dates
• Collects balances due from customers and ensures COD’s are documented for drivers’ to collect
• Ensures load lists are generated and are complete for the picking team daily
• Prepares Shipping Manifest and Delivery Tickets for Delivery Team
• Files and tracks credit from manufacturer for product warranty
• Performs other related duties as assigned by management.

QUALIFICATIONS:

• Associate’s degree (A.A.) or equivalent, three to five years related experience or equivalent combination of education and experience.

• Excellent verbal and written communication skills.
• Proficient on Microsoft Outlook and Excel.
• Commitment to excellence and high standards.
• Strong organizational, problem-solving, and analytical skills; able to manage

priorities and workflow.

• Strong interpersonal skills.
• Ability to understand and follow written and verbal instructions
• Ability to deal effectively with a diversity of individuals at all organizational levels.
• Ability to work independently and as a member of various teams.
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.

• Acute attention to detail.
• Demonstrated ability to plan and organize projects.

COMPETENCIES:

• Customer Service–Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills--Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others’ ideas and tries new things.
• Oral Communication–Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Written Communication–Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Teamwork–Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed.
• Dependability–Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Frequently required to stand; sit; walk
• Continually required to utilize hand and finger dexterity

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Type: Full-time

Pay: $19.00 – $21.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work Location: One location