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United States
Perdue Farms Looking for Customer Service Lead at Salisbury, MD Full Time
Job Description
Perdue Foods is part of Perdue Farms, a family-owned company heading into it’s second century of growth and innovation. With a goal of becoming the most trusted name in premium proteins, we create products for consumers and for retail and foodservice customers around the globe, while changing the way animals are raised for food.
Summary
To be the liaison between, sales, customers, drivers and distribution to ensure product is delivered. Also responsible for training New Hires and ongoing training for current associates. Fill in for associates on vacation/leave when needed.
Night shift position
Principal and Essential Duties & Responsibilities
Take lead role in absence of supervisor
Train and provide leadership for CSRs
Act as SME in all aspects of customer service procedures
Provide on-going training for CSRs and fill in for absent associates as required.
Maintain required management reports including daily customer service reports
Ensure all transportation management system boards are maintain and information documented and reported appropriately. Other duties assigned by the manager or supervisor
Minimum Education
High School Graduate or GED required
PREFERRED: Associates Degree preferred
Experience Requirements
2 – 3 Years applicable experience in customer
Expertise and knowledge of transportation systems to include TMS, trailer tracking, ELogs.
Strong interpersonal skills
Strong communication, organizational, and analytical skills
Knowledge of standard software applications
Demonstrate leadership and/or supervisory skills
Experience Preferred
Routine decisions regarding scheduled shipments, limited decisions regarding dispatch drivers to loads. Take Lead role in absence of Supervisor and provide support.
Environmental Factors and Physical Requirements
Normal climate controlled office environment. Able to communicate on the telephone and use standard office equipment. Able to move freely throughout the facility
Perdue Farms, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
