PG&E Corporation Hiring for Cust Care Application Processor at Oakland, CA Full Time

Department Overview

As part of the Customer Care Organization Income Qualified Programs (IQP) team is responsible for supporting the delivery of energy efficiency products and services throughout PG&E’s service territory as well as ensuring that the customer has an excellent experience. The Application Management (AM) Operations team includes rebate processing and fulfillment, inspection verification, operations support, and financial reporting and governance.

The Application Management team includes the Enrollment & Incentive Management (AM&V) and External Verification Administration (EVA) teams. The AM&V completes application processing activities for the Energy Efficiency, Distributed Generation, and California Alternative Rates for Energy (CARE) programs. EVA is responsible for implementing quality assurance / quality control activities for our key processes including contract management and calculated energy efficiency projects; inspection/verification procedures; inspection reporting; and analysis associated with program inspections.

Position Summary

This position under the Application Management Department will primarily support the On-Bill Financing processing team.

Customer Care Application Processor positions offer considerable exposure to PG&E’s business operations and an opportunity for stimulating professional growth. The ideal candidate will have excellent oral and written communication skills, strong analytical and quantitative skills, a background in teamwork, poise in working with many levels of staff, initiative and enthusiasm, and strong interpersonal skills. If you have these skills to offer, an interest in learning, and a passion for delighting the customer, we want to talk to you!

This position is hybrid, working from your remote office and your assigned work location based on business need.

PG&E is providing the hourly rate range that the company in good faith believes it might pay for this position at the time of the job posting. This compensation range is specific to the locality of the job. The actual hourly rate paid to an individual will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, and internal equity. Although we estimate the successful candidate hired into this role will be placed towards the middle or entry point of the range, the decision will be made on a case-by-case basis related to these factors.​

The hourly rate for this position ranges from $25.48 to $37.98.

Job Responsibilities

Process applications according to current policies and procedures

Perform quality assurance reviews on applications

Answer customer inquiries related to applications

Update and maintain daily logs for productivity and quality assurance metrics

Research customer accounts and application issues

Practice and comply with PG&E safety, ethics and conduct requirements

Share process improvement ideas with Lead and Supervisor

Research and respond to customer inquiries via email or telephone

Qualifications

Minimum:
High School or GED-General Educational Development-GED Diploma

1 year general office experience

Desired:
General business understanding

Customer service and communication skills

Knowledge of various programs and program policies and procedures

Ability to read and follow program policies and explain them to others

Excellent verbal and written communication skills

Able to embrace flexibility in assigned roles

Excellent follow-through

Ability to quickly gain knowledge and comprehension of new subject matter areas

Demonstrated willingness to express constructive concerns or issues

Good time management skills

Good organizational skills

Good filing skills

Good data entry skills

Possess professional demeanor

Familiar with MS Word, Excel, Access, and Outlook

Familiar with Salesforce software