As part of the Customer Care Organization Income Qualified Programs (IQP) team is responsible for supporting the delivery of energy efficiency products and services throughout PG&E’s service territory as well as ensuring that the customer has an excellent experience. The Application Management (AM) Operations team includes rebate processing and fulfillment, inspection verification, operations support, and financial reporting and governance.
The Application Management team includes the Enrollment & Incentive Management (AM&V) and External Verification Administration (EVA) teams. The AM&V completes application processing activities for the Energy Efficiency, Distributed Generation, and California Alternative Rates for Energy (CARE) programs. EVA is responsible for implementing quality assurance / quality control activities for our key processes including contract management and calculated energy efficiency projects; inspection/verification procedures; inspection reporting; and analysis associated with program inspections.
This position under the Application Management Department will primarily support the On-Bill Financing processing team.
Customer Care Application Processor positions offer considerable exposure to PG&E’s business operations and an opportunity for stimulating professional growth. The ideal candidate will have excellent oral and written communication skills, strong analytical and quantitative skills, a background in teamwork, poise in working with many levels of staff, initiative and enthusiasm, and strong interpersonal skills. If you have these skills to offer, an interest in learning, and a passion for delighting the customer, we want to talk to you!
This position is hybrid, working from your remote office and your assigned work location based on business need.
PG&E is providing the hourly rate range that the company in good faith believes it might pay for this position at the time of the job posting. This compensation range is specific to the locality of the job. The actual hourly rate paid to an individual will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, and internal equity. Although we estimate the successful candidate hired into this role will be placed towards the middle or entry point of the range, the decision will be made on a case-by-case basis related to these factors.
The hourly rate for this position ranges from $25.48 to $37.98.
Process applications according to current policies and procedures
Perform quality assurance reviews on applications
Answer customer inquiries related to applications
Update and maintain daily logs for productivity and quality assurance metrics
Research customer accounts and application issues
Practice and comply with PG&E safety, ethics and conduct requirements
Share process improvement ideas with Lead and Supervisor
Research and respond to customer inquiries via email or telephone
High School or GED-General Educational Development-GED Diploma
1 year general office experience
General business understanding
Customer service and communication skills
Knowledge of various programs and program policies and procedures
Ability to read and follow program policies and explain them to others
Excellent verbal and written communication skills
Able to embrace flexibility in assigned roles
Ability to quickly gain knowledge and comprehension of new subject matter areas
Demonstrated willingness to express constructive concerns or issues
Good time management skills
Good organizational skills
Good filing skills
Good data entry skills
Possess professional demeanor
Familiar with MS Word, Excel, Access, and Outlook
Familiar with Salesforce software
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