Phase2 Technology Hiring for Account Director at Remote Full Time

Account Director (Digital Agency)
About Us

Phase2 is a digital product agency passionate about customer experience, grounded in data and insights, and rooted in 20 years of successful technology delivery. We make digital products that inspire, engage, and create impact. For the most influential companies in the world, Phase2 is a proven partner, guiding our clients toward what’s next in the digital landscape.

And it all begins with finding the right people who align with our values and passion for progress. As Account Director, you’ll be steering the ship for some of our most valuable client engagements with Fortune 100 brands across finance and high tech, leading healthcare companies, federal agencies and global nonprofits. Delivering complex, award-winning, digital solutions to Phase2’s high profile clients requires finesse, attention, and foresight. You’ll be responsible for building and maintaining client relationships, but that’s just the start.

Successful Account Directors are naturally influential to their clients because they are extremely well-versed in what it takes to succeed digitally and because they intimately know their clients’ business. They use their instincts to anticipate their clients’ needs and analyze trends for future opportunities. They understand digital strategy and know the types of challenges that companies and organizations face within their industry portfolio. They gain the trust of their clients because they are honest and realistic, but also because they can be depended on to follow through.

They lead by example within their client teams, but also within Phase2. They identify resources that align with their clients needs, build and implement strategic account plans, and manage client expectations. They are a mediator and negotiator when needed, carefully balancing the success of each client with the health and success of Phase2. By growing long-term clients, they drive revenue for Phase2, and thus have a strong focus on retention of clients and expanding opportunities within their portfolio.

At Phase2, our Account Directors typically manage $4M-$6M in yearly revenue for key clients and work within a team of industry-focused client service leaders, including managing directors, senior accounts leadership, and sales professionals. Account Directors focus on digital transformation initiatives that can span multiple years as the client’s business, creative, and technical needs mature and grow.

Primary responsibilities include

• Build and maintain strong, long-lasting customer relationships with stakeholders and executive sponsors

• Develop a shared understanding of the client’s business, goals, and success metrics and seek opportunities to suggest and/or design digital projects to increase customer ROI

• Help develop long term account engagement and enhancement strategies

• Responsible for identifying, growing, and closing new opportunities within existing accounts

• Collaborate with sales and other team members across Phase2 to create proposals, presentations, and pitch ideas

• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders

• Forecast and track key account metrics including projected revenue and possible future engagements

• Provide a point of escalation and oversight for all projects being executed within the account portfolio

• Stay up-to-day with digital technology trends as well as industry trends impacting our clients

• Travel (approx. 10% – 25%) when required to cultivate relationships and participate in client activities at key events (travel not required during the pandemic)

Qualifications

• Must possess 4+ years of experience leading accounts at a digital agency delivering a mix of creative and/or technical solutions

• Requires an understanding of how creative design and digital technology can add value and drive impact to a company’s strategy and overall business performance

• Outgoing and enthusiastic in developing relationships with clients

• Proven ability to work well independently as well as part of a team

• Willingness and attitude to help customers find workable solutions

• Bachelor’s Degree or equivalent required, preferably in a business or technical focused field

Preferred Qualifications

• Product management and/or consulting background a plus

• Experienced with the process of contracting service engagements

• An understanding of business strategy and ROI in one or more of our key focus industries

• Understanding and experience with iterative application development including agile development methodologies and waterfall is a plus

• Knowledge of common web-based applications including digital experience platforms (DXP), hosting, marketing automation tools, contact relationship management, and online portal solutions

Key Metrics

• Monthly and yearly revenue for account portfolio

• Client retention

• Client growth via extension & value add opportunities within accounts

• Generation of marketing materials related to referrals, testimonials, stories from clients

• Account/Client satisfaction (quarterly)

Physical Demands

• Frequently remain in a stationary position, often standing or sitting for prolonged periods of time.

• Occasional adjusting or moving of light objects up to 20 pounds in all directions.

• Continuous communication on live video chats, calls, and through emails and messaging platforms for the purpose of exchanging information.

• Continuous repetitive movements that may include the wrists, hands, and/or fingers.

• Travel (approx. 10% – 25%) when required (travel not required during the pandemic)

Mental Demands

• Comprehension- Must continuously be able to understand direction and adhere to established procedures. Must also be able to gather information from clients and employees and synthesize this information in a meaningful way. May also be responsible for making improvements or recommendations to existing procedures.

• Organization- Must continuously be able to gather and classify information, store information learned from conversations and communications, and then be and be able to quickly recall, interpret, and explain information.

• Reasoning and Decision Making- Must continuously use logic to analyze and interpret information, and prioritize.

• Communication- Must continuously express or exchange ideas and meaning with employees and clients.

• Resilience- Must continuously adapt well in the face of workplace stressors.

Related keywords: sales director, account manager, director, director of sales, account director, sales

Job Type: Full-time

Pay: $119,000.00 – $165,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Mileage reimbursement
• Paid time off
• Travel reimbursement
• Vision insurance
• Work from home

Schedule:

• Monday to Friday

Supplemental Pay:

• Commission pay

Work Location: Remote