Philip Morris International Looking for Reporting & Planning Specialist – Customer Care Toronto, Canada Consumer at Toronto, ON Full Time

Key things to know before you apply

• Be legally permitted to work in Canada.
• If you have been in your current job for less than 12 months or if you are on a Performance Improvement Program, you must get the approval of your current manager before applying for the job.
• PMI temporary and permanent employees who are employed and paid directly by PMI are eligible to apply for jobs posted on the Internal Careers Portal. If you are not a PMI employee, you are not eligible to search and apply for internal jobs. You are welcome to search and apply for external jobs at pmi.com/careers.
• To find out more about eligibility to apply for internal jobs, please refer to the Open Sourcing Employee Guidebook on the Internal Careers Portal.

WHO WE ARE

We are Rothmans, Benson & Hedges Inc., Philip Morris International’s subsidiary in Canada, an International Fortune 500 Company. Today, we are Canada’s second largest tobacco company, and we employ over 700 people throughout our six corporate and sales offices and our factory. We have proudly been awarded Top Employer for 2017, 2018 & 2019, and GTA´s top employer in 2021.

Our parent company PMI is one of the world’s leading international tobacco companies and is also engaged in the development and commercialization of smoke-free products.

Click on the following link to learn more about what RBH believes: https://www.rbhinc.ca/home/what-we-believe

WHAT WE OFFER

We offer you the opportunity to join an organization where you can grow in a wide range of business functions. You will have the chance to build your professional expertise, business understanding, and leadership capabilities in a collaborative, challenging environment where we will empower you to take risks, experiment and explore. Our company fosters excellence in execution and is comprised of dedicated people all working together to continue to grow our status as industry leaders. We offer our employees a competitive salary, an attractive compensation package, including flexible work schedules (where applicable), health and wellness programs, and attractive benefits options.

You will also be a part of an inclusive, diverse culture, where everyone’s contribution is respected; collaborate with some of the world’s best people and feel like you belong.

You have a passion for data, building dashboards, extracting insights and evaluating the proper matrix to use. You’re IT savvy and worked with programming language software like Python. You enjoyed putting together a presentation that highlight consumer insights. You’re looking to work 25 to 30 hours a week totally 100% remote. We’ve got a fantastic opportunity for you.

As a reporting & Planning specialist, you will collaborate with the consumer team. Helping the decision process by going through the customer journey and collecting relevant data that would draw attention to trends, habits and pattern of our customers. Those data will be built into different dashboards including in presentations and reports to different collaborators of the company

Your day to day

• Build & maintain call center reporting dashboard based on data from CRM platform
• Manage the creation, automation, and continuous improvement of reports for various audiences including Customer Care management and other RBH internal stakeholders
• Maintain and update existing dashboard in a timely manner to ensure data is up to date and relevant by reconciling from various data sources
• Improve and/or develop dashboards that support the planning process and are easy to use and update
• Consolidate and integrate all information from all activities to prepare & develop regular campaigns reporting and performance update to fuel analysis
• Provide timely and meaningful KPI submissions, performance measurement reporting and subsequent recommendations to support operations objectives
• Create and prepare the capacity planning and incentive calculations models and reporting
• Provide performance review and cost allocation and analysis
• Ad hoc reports as directed by business requirements and management

What we’re looking for

• 0-2 years of experience in reporting and planning
• Ability to decompose a problem and understand the end user when designing reports
• Ability to use sound judgment when preparing reports and analysis
• Genuine interest and passion for working with numbers
• Strong attention to detail
• Salesforce Reporting Skills
• Ms Excel advanced level, working knowledge with Power BI (preferred)

BE A PART OF A REVOLUTIONARY CHANGE

At Rothmans, Benson & Hedges Inc. we’ve chosen to do something incredible. We’re totally transforming our business and building our future on smoke-free products with the power to deliver a smoke-free future.

With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions.

Rothmans, Benson & Hedges is committed to providing equal employment opportunity for all current and prospective employees, as well as to promoting a culture of inclusion and respect for everyone. We celebrate the innovation that diversity creates in the work environment, and we recognize that each employee brings their own unique capabilities, experiences, and perspectives to the organization. It is this diversity that adds value to our teams, as well as to our stakeholders.

We are committed to providing equal employment opportunity regardless of race, ancestry, color, religion, sex, marital/family status (including pregnancy), national origin, sexual orientation, immigrant and newcomer status, gender identity/expression, age, citizenship, or disability. We consider qualified applicants who have passed the criminal background checks, consistent with legal requirements.

We strive to recognize and value diversity and equity, and to ensure the inclusion of underrepresented groups and the four designated groups: women, Indigenous peoples, persons with disabilities and members of visible minorities. We value, respect, and equally support applicants from these groups.

We welcome and encourage applicants to reach their full potential with us. If you are unable to apply for a position online, or require any further accommodation during our recruitment process, please contact: [email protected].