Philips Hiring for Customer Service Engineer – Auckland Job at Remote Full Time

Job Title

Customer Service Engineer – Auckland

Job Description

Philips Healthcare is one of the world’s top three medical device companies. We aim to improve the quality of people’s lives through developments including imaging systems, customer services, information and monitoring systems.

The Healthcare sector will challenge your thinking, develop your professional skills and bring you into

contact with people who share the same commitment to simplicity and world-class service.

Being a part of Philips Healthcare means having an opportunity to drive your career in an organisation where there is incredible diversity across function, skill and geography. We are a fascinating business to be a part of – a global leader in our chosen fields with a strong emphasis on creating impact through meaningful innovation.

Your challenge:

An exciting opportunity has arisen for a Customer Service Engineer to work on a range of imaging equipment including but not limited to X-Ray, CT and MRI to be based in Auckland, New Zealand. This is a critical customer facing role with responsibilities of maintaining and developing robust customer relationships and providing expert technical advice on maintenance, installation and servicing of our medical equipment (software & hardware) in line with our regulations and policies.

Furthermore, the responsibilities also include:

• Executing technical service to the requests, problems, or planned service activities. Solutions or actions should be carried out in accordance with our regulatory guidelines, processes & procedures.

• Solutions are provided by using remote / onsite diagnostics, troubleshooting techniques, service technical information, or knowledge, executing service work orders and keeping the customer informed of the service status.

• Focusing on First Time Right ensuring there is a clear action plan, with parts (if required), and remote diagnosis before the onsite visit.

• Working collaboratively with the wider organisation to provide exceptional service to our customers.

• Seeking Lead generation for sales or value-added service opportunities, where we can support our customers further to deliver value.

• Taking a lead in handling customers’ complaints (safety & non-safety related) & managing technical escalations through to resolution ensuring all stakeholders are continually updated of progress.

• Providing best-in-class service to our customers with technical support, maintenance and repairs on equipment.

• Determining most cost-effective repair/solution to minimise customer downtime.

• Maintaining a high level of knowledge through continual training and development and keeping up to date of new technologies relevant to your area of focus and take on new technology.

• The role will normally be located in Auckland, however, Philips may require you to work at alternatives locations (including interstate locations).

• The role requires adequate number of trainings on Philips equipment which is done locally and overseas.

We are looking for:

To be successful in this role, you will ideally have a degree level education or equivalent in Electronics, Electrical Engineering or Biomedical Engineering with experience in customer facing service engineering background within medical equipment industry.

Furthermore, you will have strong IT Skills, interpersonal skills and ability to work in a fast-paced environment.

Our Offer:

We welcome you to a challenging, innovative environment with great opportunities for you to explore. Our

benefits are very competitive and designed around your preferences:

• A competitive salary

• Company car

• Company Bonus

• Learning and Development opportunities through our Philips University

• The Philips Employee Shop allows employees to buy Philips’s products at discounted prices.

• Flexibility in a career with a positive and supportive atmosphere in which to develop your talents

Join us, and you’ll get to see the benefits of your work in so many ways.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 2.5 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video.

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there,you can also learn about our recruitment process, or find answers to some of the frequently asked questions