Philips Hiring For Technical Consultant at Singapore Full Time

Technical Consultant

Philips–Singapore

About 2 hours ago, from Philips

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.

But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common. An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions – the kind that make a real difference – when it matters most.

The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

In this role, you have the opportunity to make life better
Looking at the challenges the world is facing today Philips’ purpose has never been more relevant. So whatever your role, if you share our passion for helping others, you’ll be working towards creating a better and fairer future for all.

You are responsible for

• Manage and maintain effective communication with customers in relation to logged service requests.

• Manage effective communication with internal and external cross functional teams.

• Effectively utilize service tools for the logging, triage and classification of cases in line with published work instructions, leading to resolution – remotely or onsite.

• Monitoring of cases to ensure SLAs are being met for communication and resolution, escalating cases where SLA breach is approaching, and a case is unresolved

• Negotiating and prioritizing case load with the Service Delivery Manager and/or the support team members.

• Work on root cause analysis of the incident when needed and work with Problem management team or Subject Matter Expert for further analysis.

• Undertaking analysis of cases to identify recurring incidents and liaising with Incident management, Problem management and other functional groups to ensure permanent resolution to these incident types

• Participate in weekly rotating on-call responsibilities, providing 24/7 coverage.

• Work with team to perform preventive maintenance.

• Participate and contribute in cross functional team as an active team member.

You are a part of

delivering excellent healthcare informatics product service support expertise to customer and being there for customers when they need us most. The Technical Consultant is responsible for providing service support expertise to customers, ensuring high customer satisfaction. Activities include resolution of incidents, problems and services requests raised by customers (internal or external). The role provides a conduit between its area of expertise and the cross functional teams; comprising Philips EDI (Healthcare Informatics division) as represented by the Service Desk, Solutions Group, Project Office, EDI Sales and Management.

To succeed in this role, you’ll need a customer-first attitude and the following

• Relevant degree in computer science or related technology with 5+ years hands-on experience supporting customers

• Familiarity with Oracle database, VMware, Hyper-V, Windows Server application and network technologies.

• Excellent working on SQL queries including stored procedures, triggers etc.

• Excellent understanding of Python, Perl, JavaScript

• Awareness of or Familiarity with Radiological workflow, including DICOM, HL7 etc., not mandatory.

• Proven proactive, self-starter with ability to assess complicated scenarios, determine action required, and engage appropriately to resolution

• Proven ability to solve problems systematically and effectively, ensures high customer satisfaction

• Self-driven, independent, humble and team spirited with learning aptitude.

• Exhibits leadership through personal responsibility, accountability and teamwork.

• Able to write client-side scripts like PowerShell, batch etc.

In return, we offer you

A path towards your most rewarding career. Philips is growing its marketing capability enterprise wide. Succeeding in this market-based role in a complex environment will open many doors for your long term career, in other areas in Philips or otherwise. We also believe that we are at our best as a company when you are at yours as a person. Thus, we offer competitive health benefits, a flexible work schedule and access to local well-being focused activities.

How we work at Philips
Our newly-adopted hybrid work concept fuses flexibility with collaboration to deliver great outcomes for our people and our customers. We are embracing an approach wherein we spend more time together than apart – which for full-time employees translates to an average of at least 3 days working from the office and up to 2 days from home – for our hybrid roles.
Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way.

Our hybrid working model is defined in 3 ways:
We believe in the importance of impactful collaboration: There’s a certain energy when everyone’s in the same room that can heighten idea generation and creative friction needed for problem-solving.
We embrace flexibility: Choosing where, when and how to work can vary according to task and team schedules. Flexibility isn’t office or online, it means choosing the space that works best for you, your teams and our customers on a case-by-case basis.
We want to be at our best: The way we work and our workspaces are designed to support our well-being, offer career advancement opportunities, and enable us to be at our best.

Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.