SUMMARY
Our growing health management organization is seeking an enthusiastic Call Center Representative to support our Member and Provider Services team as we scale the business. Working closely with fellow team members, this position answers member and provider inquiries in an efficient and comprehensive manner. Main responsibilities include answering and assisting callers, accurately logging call details, and working on special projects, as assigned. The successful candidate has experience in a call-center setting, demonstrates unprecedented customer service skills, is self-motivated and a quick learner, and is able to work efficiently while maintaining organizational policies and procedures required for compliance.
ESSENTIAL DUTIES AND RESPONSIBILITIES
QUALIFICATIONS:
PHYSICAL DEMANDS
· The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
· While performing the duties of this position, the employee is regularly required to sit and use hands to finger, handle, or feel objects, tools or controls. The employee is frequently required to reach with hands and arms and talk or hear. The employee is occasionally required to walk.
SUPERVISORY RESPONSIBILITIES
Onsite position
Job Type: Full-time
Pay: $22.00 – $27.00 per hour
Benefits:
Schedule:
COVID-19 considerations:
We follow SCCPH Covid 19 protocol
Ability to commute/relocate:
Experience:
Work Location: One location
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