Pinterest Hiring for Learning and Development Specialist at Remote Full Time

The Learning and Development team is looking for a Specialist to project manage, coordinate and execute the delivery of learning offerings that will help our employees to do their best work. This begins with our new hire orientation, and continues into ongoing development throughout an employee’s Pinterest career. We need a strong partner who thinks creatively and strives for operational excellence. You are known for driving results through partnering with stakeholders, building robust well thought out plans and seeing initiatives to successful completion in the face of obstacles or setbacks.

What you’ll do:

• Support the project management and day-to-day operations of Pinterest’s global new hire orientation (NHO): ensure participants have access to systems and tools, manage Learning Management System (LMS) events, facilitate sessions, coordinate cross-functional presenters, create and manage content, and run feedback surveys
• Serve as the main point of contact for program participants (for example: respond to Zendesk inquiries, monitor and facilitate Slack channel communication, own knowledge management + wikis, quickly and professionally troubleshoot issues that arise from learners / participants)
• Support additional L&D programs once ramped up to onboarding program in a similar capacity (operations, facilitation, etc)
• Partner with L&D Operations team to streamline processes, optimize data collection + reporting, and identify areas to scale and automate the L&D programs you support
• Support the standardization of processes across all L&D programs (providing input + feedback, as well as adapting to changing L&D program processes)

What we’re looking for:

• Experience program managing a large, international learning program for internal employees
• Strong ability to follow through on assigned work, communicating where support is needed and holding self and others accountable for agreed upon responsibilities
• Experience facilitating, and comfort presenting to large groups [50+]
• Ability to manage ambiguity by seeking clarity and finding solutions when priorities, timelines or deliverables change
• Ability to align project goals and timelines with the larger team and company goals to ensure you are prioritizing the right work
• Strength in navigating ambiguity when priorities change by remaining focused, productive and seeking guidance on how to respond
• Ability to think and work globally and inclusively
• Possess a growth mindset; seek feedback for improvement
• Polished communicator with the ability to Influence others at all levels
• Comfort Interacting cross functionally with key stakeholders, rallying people around a shared goal and plan, and preparing leaders to facilitate
• Experience measuring the impact of programs, using data to drive decision making around program iteration

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