Pinterest Hiring for People Operations Specialist II at United States Full Time

Millions of people across the world come to Pinterest to find new ideas every day. It’s where they get inspiration, dream about new possibilities and plan for what matters most. Our mission is to help those people find their inspiration and create a life they love. In your role, you’ll be challenged to take on work that upholds this mission and pushes Pinterest forward. You’ll grow as a person and leader in your field, all the while helping Pinners make their lives better in the positive corner of the internet.

Creating a life you love also means finding a career that celebrates the unique perspectives and experiences that you bring. As you read through the expectations of the position, consider how your skills and experiences may complement the responsibilities of the role. We encourage you to think through your relevant and transferable skills from prior experiences.

Our new progressive work model is called PinFlex, a term that’s uniquely Pinterest to describe our flexible approach to living and working. Visit our PinFlex landing page to learn more.

We’re looking for a US Benefits Ops Specialist to help deliver an exceptional experience to our employees and internal support stakeholders. As a part of the People Care Team, you’ll be responsible for analyzing and answering escalated and more complex Benefits inquiries from employees across the organization. You will ensure queries escalated from our first line employee support are resolved timely, liaison with our Benefits Center of Excellence (COE) and other People Team partners, and ensure benefits employee content remains relevant. This is a full time, remote eligible position.

What You’ll Do

• Partner closely with Benefits COE to manage the administration of primary US benefits programs and act as the Subject Matter Expert (SME) to ensure optimal employee experience and engagement.
• Work with a cross-functional team to respond to more complex, escalated employee benefits cases primarily via our Zendesk case management system.
• Act as a liaison between our People Care Front of House (Tier 1) and Benefits Center of Excellence (COE) teams to resolve escalated benefits issues within our established Service Level Agreements (SLAs).
• Manage vendor relationships, Payroll Leaves of Absence (LOA) files, measure and present on performance in Quarterly Business Reviews, ensure timely submission of invoice processing, and look for opportunities to enhance performance.
• Educate our People Care Team and employees alike on the many Benefits options and programs available to them.
• Create, edit and maintain knowledge guides, playbooks, etc. related to Benefits operations.

What We’re Looking For

• Proven domestic benefits administration and leave administration (3+ years).
• Background working in an HR shared services support environment (2+ years).
• Experience using Workday and HR ticketing/knowledge systems (e.g. Zendesk Guide preferred).
• Actively contribute to delivering, maintaining and improving HR services, procedures and processes to increase employee satisfaction, while driving performance and achieving standard Service Level Agreements (SLAs).
• Effectively, efficiently and compassionately interact with cross-functional team members, employees and managers and manage stress with grace.
• Actively contribute to delivering, maintaining and improving HR services, procedures and processes to increase employee satisfaction, while driving performance and achieving results.
• Demonstrate professionalism when dealing with sensitive and confidential employee information, always keeping compliance top of mind.
• Independent management of daily work while continuously looking for ways to scale and enhance our services.

Relocation Statement:

• This position is not eligible for relocation assistance. Visit our PinFlex page to learn more about our working model.

In-Office Requirement Statement

• We let the type of work you do guide the collaboration style. That means we’re not always working in an office, but we continue to gather for key moments of collaboration and connection.
• This role will need to be in the office for in-person collaboration 1-2 times every 6 months, and therefore can be situated anywhere in the country.

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At Pinterest we believe the workplace should be equitable, inclusive, and inspiring for every employee. In an effort to provide greater transparency, we are sharing the base salary range for this position. The position is also eligible for equity. Final salary is based on a number of factors including location, travel, relevant prior experience, or particular skills and expertise.

Information regarding the culture at Pinterest and benefits available for this position can be found here.

US based applicants only

$74,800—$154,000 USD

Our Commitment To Diversity

Pinterest is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best qualified people in every job. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion or religious creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, age, marital status, status as a protected veteran, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member) or any other consideration made unlawful by applicable federal, state or local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you require an accommodation during the job application process, please notify [email protected] for support.