Planet are a technology company that’s transforming payments by putting the customer experience first. We help our customers deliver a better experience for guests, shoppers, and consumers everywhere. We operate in a market that continues to evolve and expand, partnering with the world’s most prestigious brands across Retail and Hospitality, and with a network of Financial Services partners worldwide.
To meet consumer demands, payments must be simple, safe, and invisible. The only way to do this is to fully embed payments in the software and networks that runs business. By combining networks, software and payment technology, Planet’s creating a world of connected commerce, that makes payments feel good.
We’re growing organically, and with strong Private Equity investors, Advent International and Eurazeo, we’ve the financial capital and expertise to grow our capabilities and reach through acquisition.
Sales, Retail Overview
With a very large portfolio of products, ranging from on-line payments to omnichannel offer management and from tax-free to payment at the point of sale, Planet helps Merchants delivering better payments experiences for customers through our products and services, in a world where digital and physical experiences are coming together.
Our Retail Sales team comprises of 150 employees globally, who, with the acquisition of Datatrans and Proximis, are just getting started to provide a real feel good, connected experience at world’s most well-known Retailers.
We are seeking diverse, highly motivated and skilled experts in payments, with a strong passion for acquiring new customers and growing existing ones.
Role Overview
Who we are
The payments market is the most exciting technology market in the world today for good reason. McKinsey values it globally at over $2 trillion and it’s growing between 13-15% year-on-year. Some of the largest most dynamic brands are investing in this sector; Apple has ApplePay, Google has GooglePay, Amazon has AmazonPay, and it’s not just the Silicon Valley brands. Tencent owns WeChatPay, Alibaba owns Alipay and digital disruptors like Square, Stripe and Adyen all invest millions to grow the payments market.
Planet are a technology company that’s transforming payments by putting the customer experience first. We help our customers deliver a better experience for guests, shoppers, and consumers everywhere. We operate in a market that continues to evolve and expand, partnering with the world’s most prestigious brands across Retail and Hospitality, and with a network of Financial Services partners worldwide.
To meet consumer demands, payments must be simple, safe, and invisible. The only way to do this is to fully embed payments in the software that runs business. By combining software and payment technology, Planet’s creating a world of connected commerce, that makes payments feel good.
We’re growing organically, and with strong Private Equity investors, Advent International and Eurazeo, we’ve the financial capital and expertise to grow our capabilities and reach through acquisition.
What you will do:
Maximise added value revenue streams (Tax Free and DCC) as well as customer retention through on-site support and training.
Stock management – Tax Free. Co-ordinate Tax Free collateral stock orders and deliveries to merchants.
Respond to customer enquiries on all Planet services, provide guidance and assist with directing query to appropriate support team and follow up.
Provide monthly reporting and insights to merchants to drive match rate and hit rate on value added solutions.
Monitor customer satisfaction and provide feedback to account management team.
Maintain and update customer information in Salesforce
Role overview
As part of Sales Team, you’ll be working with an amazing diverse team of talented and customer centric people across the world. We’re building a world-class operation and you’ll be empowered to make a difference so we can better serve our customers with an easy, connected, and flawless experience.
You’ll find opportunities across customer facing, technical and administrative roles, customer services, onboarding, Tax Free, training, or one of the many other exciting areas in the Sales Area. You’ll be presented with unrivalled prospects to grow, learn and develop in your career.
We’re growing fast and are always looking for ambitious individuals who want to be part of the connected commerce revolution
The primary function of role is to deliver administrative, post-sales support to our merchant partners in Ireland. This role will liaise directly with the local account managers to ensure all back-office and in- store tasks are performed to our partner’s satisfaction. Deliver a consistent high-level service in line with the company policies and procedures.
Who you are:
Fluent in spoken and written English
Valid driving licence and car.
Experience in logistics and/or general services welcomed
Responsive and organized
General proficiency with MS Office (mainly Outlook, Excel and Word)
Why Planet
Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.
Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you
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