PLATEAU MEDICAL CENTER Hiring for Customer Service Representative at United States Full Time

Customer Service Representative is responsible for engaging with customers on behalf of the company. Their duties include answering phone calls or emails from customers to answer questions, participating in meetings with the customer service team to discover new communication tactics, and maintaining expert knowledge about company products or services to best help customers.

Customer Service Representative duties and responsibilities

Providing introductory information to new customers

Ensuring that customers are satisfied with products or services

Following up with clients or customers to check that they’re still satisfied with any purchases

Letting customers or clients know about additional products or services

Determining the quickest, most effective ways to answer a client’s or customer’s questions

Escalating queries and concerns

Troubleshooting common issues with a product or service

Working with a team of CSRs and other departments to find appropriate solutions

Customer Service Representative skills and qualifications

Interpersonal and customer service skills

Analytical and problem-solving skills

Multitasking and organizational skills

Ability to answer a high volume of calls and/or emails daily

Ability to share work among a customer service team

Attentiveness and patience

Time-management skills

Ability to find the positive in any situation