Polycultural Immigrant and Community Services Hiring For Resettlement Counsellor – FT at Toronto, ON Full Time

Position Title Resettlement Counsellor

Organization Structure Reports to the Program Coordinator – Resettlement

Job Status Full time

Location POE Hotel(s)

Number of positions 1 Full-Time

Wages $23.06/hour – 40 hours per week

This is a bargaining unit position.

Scope

The Settlement Counsellor is responsible for providing immediate and essential settlement assistance to Government Assisted Refugees (GARs) from various ethnic groups. Services include needs and assets assessment, solution focused counselling, delivering group/individual orientation, information and referral provision, interpretation and follow up. Settlement counsellor is expected to work co-operatively with others; demonstrate flexibility in organizing work; show a high degree of initiative, discernment, and resourcefulness; must have excellent communication skills and demonstrate thoughtfulness in decision-making.

Duties and Responsibilities

· Provide a full range of resettlement services at the POE to refugee families

· Deliver settlement needs and assets assessment for each newcomer or newcomer family

· Provide comprehensive information and orientation on all settlement topics in-person and online

· Provide solution focused counselling by setting settlement goals and developing plan of action for every client

· Support refugees with forms completion and following the required process

· Work in collaboration with other POE teams, IRCC, Service Canada and community agencies

· Connect newcomers with the internal and external programs and services

· Provide interpretation for languages tested

· Conduct regular follow up identifying if set goals have been met

· Facilitate information group sessions on settlement topics in-person and online

· Maintain working relations with agency programs and partner agencies

· Effectively track services in internal and external databases, provide accurate reporting for supervisor

· Actively participate in the professional development initiatives

· Must meet targets set by Programs Coordinator

· Provide accurate reporting to supervisor

· Acknowledge client needs with respect and empathy

· Must be willing and ability to work on flexible schedules on an as needed basis, evenings and weekend work is required

· Perform any other related duties as required

Competencies

Adaptability

Changes behavioural style or method of approach when necessary to achieve a goal; adjusts style as appropriate to the needs of the situation. Responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives. Adapts approach and methods to achieve results; recovers quickly from setbacks and finds alternatives.

Communications

Using a variety of communication styles and strategies to foster open communication, the exchange of information and discussion on an ongoing basis

Teamwork: Promotes cooperation and mutual support to achieve goals. Encourages participation and mutual support.

Accountability/Dependability: Accepts responsibility for quality of own work; acknowledges and corrects mistakes. Shows up on time, meets standards, deadlines and work schedules.

Judgement: Makes timely, informed decisions. Analyzes options and determines appropriate course of action.

Commitment to Diversity: Recognizes the value of diversity and helps create environment that supports and embraces diversity

Initiative

Does more than is required or expected in the job; does things that no one has requested that will improve or enhance services, avoid problems, or develop entrepreneurial opportunities. Plans for upcoming problems or opportunities and takes appropriate action.

Service

Demonstrates strong commitment to meeting the needs of co-workers, managers, clients, or community members, striving to ensure their full satisfaction

Qualifications

· A degree or diploma in Community and Social Work, Counselling or Education or a combination of experience and education that fulfills the requirements

· Three years’ experience working with immigrant communities

· Second language is an asset (French, Arabic, Swahili, Farsi, Dari, Pashto, Spanish)

· Language proficiency certificate identifying the fluency of English and target language skills (for ATIO members present the certificate of membership)

· Knowledge of settlement and resettlement services and of the ethno-specific programs and services in the GTA.

· Familiarity with issues facing newcomers in Canadian

· Excellent interpersonal, cross cultural, and communication skills

· Demonstrate ability to work effectively within a team and independently with minimal supervision

· Demonstrated reliability, punctuality and attendance

· Ability to lift 30-40 kg

Other requirements

· A satisfactory Vulnerable Sector Police Check (completed when an offer is made)

To apply, click on link below, on or before Tuesday, November 29, 2022:

https://www.polycultural.org/about-us/careers-curos

Polycultural reserves the right to post internally and externally.

In support of persons with disabilities, Polycultural asks job applicants with disabilities who require accommodation in the recruitment and selection process, to please advise Human Resources, if contacted for an interview/testing, so that suitable accommodation can be arranged. (In compliance with AODA, 2005, Integrated Accessibility Standards). If you require assistance in sending your resume due to a disability, please contact Human Resources directly.

We thank everyone for their interest in Polycultural; however, only those selected for an interview will be contacted.

Polycultural Immigrant & Community Services hires based on merit and is committed to employment equity.

No Phone calls please

Job Type: Full-time

Salary: $23.06 per hour

Benefits:

• Dental care
• Employee assistance program
• Extended health care
• RRSP match
• Vision care

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Toronto, ON: reliably commute or plan to relocate before starting work (required)

Education:

• Bachelor’s Degree (preferred)

Work Location: One location