Portacool Hiring for Customer Service Representative – Data Entry Job at Center, TX Full Time

The customer service representative position is responsible for providing quality and efficient customer service to customers through assistance in taking general customer service-related phone calls and assist with technical-related phone calls, when necessary, and duties as assigned to support the needs of the department and organization as a whole.

Responsibilities include, but are not limited to, the following tasks:

· Provide excellent customer service and cultivate close working relationships with related sales representatives and customers

· Responsible for communicating daily with all levels of employees in order to assist in resolving problems and achieving company goals

· Responsible for assisting in creating new customer purchase orders received via email, fax and Electronic Data Interchange (EDI)

· Verify and ensure all incoming purchase order requests pricing and terms on file are accurate and processed correctly and in a timely manner

· Assist in processing customer returns and ensure freight claims are submitted by the customers/sales managers are processed in a timely manner

· Monitor vendor portals, and manage customer service actions as requested.

· Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills

· Review claims adjustments with customers, examining parts claimed to be defective, and approving or disapproving customers’ claims

· Continuing education and training to increase customer, product and process knowledge

· May be required to perform additional duties, special projects and responsibilities as assigned by management

Qualifications Required:

· High school diploma or equivalent; some college preferred

· Bilingual abilities are a plus

· Excellent organizational skills, accuracy and attention to detail

· Superb communication skills and courteous manners in order to work with the public and co-workers

· Willingness to work in a close environment with others

· Willingness to learn all technical information on company products

· Willingness to learn the operations system, Acumatica, for all daily responsibilities

· Knowledge of Microsoft® Office programs such as Word, Excel and Outlook

Job Type: Full-time

Pay: $14.00 – $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• Day shift
• Monday to Friday
• Overtime

Education:

• High school or equivalent (Preferred)

Work Location: One location