As the Patient Experience Liaison Officer, you’ll be responsible for the improvement and stability of patient engagement activities and patient satisfaction through effective service user engagement and peer led forums, the planning and delivery of projects/programmes in line with patients’ needs and priorities, involving patients (where possible) in project and training delivery.
You’ll act as a point of contact and respond to patient engagement enquires from staff, external partners and patients. Additionally, within this role, you will be responsible for the oversight and management of the health champion peer support model, including the delivery of Health Champion training across the region.
You’ll ensure statutory and organisational requirements are met, that patient engagement activities are conducted frequently across all sites with timely evaluations and feedback/recommendations are communicated with patients, staff and external partners where necessary. Work collaboratively with senior management to assist in establishing patient reviews of new innovations for business
About You
You will hold GCSE grades C/4 or above in both English and Maths with experience of working as a peer representative in a criminal justice setting (including health, housing, substance use). You will be required to have face to face engagement with patients as well as group facilitation/note taking when necessary. Applications are welcome from individuals who have experienced a custodial sentence.
Interested in professional development?
We have a wide range of opportunities for you to develop your skills and your career, which include both internal and external options for development and learning and access to our apprenticeship schemes.
How will we support you?
You’ll receive an annual salary up to £26,400 per annum – depending on experience.
It Doesn’t Stop There … We Also Offer
About Us
Applications welcome from individuals who have lived experienced of a custodial sentence.
The dedicated team in the Health in Justice division of Practice Plus Group make a real difference across over 45 prisons, young offenders and immigration removal centres.
We’re the UK’s leading independent provider of NHS services to over 40,000 people in these secure environments, always putting their needs first, regardless of their history.
Practice Plus Group’s mission is Access to Excellence. Our core values are;
If you share these values and have transferable skills we want to meet you!
Please note that offers of employment are subject to Practice Plus Group Terms & Conditions and receipt of satisfactory references, an enhanced DBS check and prison vetting.
Practice Plus Group is committed to creating a diverse and inclusive environment and we are proud to be an equal opportunity employer.
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