Prana Family Health Looking for Medical Receptionist and Admin Support at Mount Roskill, Auckland Full Time

Prana Family Health is looking for a full time Medical Receptionist to join our friendly and compassionate team dedicated to providing quality health services to our patients.

Our Medical Receptionist holds a pivotal role within the practice as they are the first point of contact for patients and visitors. We believe that patients should feel that they have been dealt with in a friendly, courteous manner and that all that can be done for them has been done – ‘going the extra mile’ is our philosophy.

Your Duties include (but are not limited to):

• Greeting patients, answering telephone calls and managing appointments in person, online and over the phone
• Processing incoming and outgoing correspondence
• Liaising between patients and doctors. Following through with patient enquiries/assisting patients where applicable
• Invoicing patients, processing medical insurance and ACC claims, and following up debtors
• Scanning medical correspondence daily and with accuracy
• Lending administrative support to the clinical team as directed by the Practice Manager
• Accurate recording of patient details, registration and ongoing maintenance of patient information.

Desired Skills & Experience:

• Experience with MedTech32 is desirable but not essential as on-job training will be provided
• The ability to communicate empathetically with a diverse group of people
• A professional attitude and meticulous eye for detail
• Strong focus on customer service and the ability to make people feel comfortable
• Ability to maintain focus and prioritise in a fast paced, high-pressured environment while remaining positive, calm and friendly
• Ability to build rapport with patients, doctors and team members
• Excellent time management and organisational skills
• Reliable and a strong work ethic
• Ability to work both independently with initiative, and as part of a team
• Excellent written and verbal communication skills and well presented
• Maintaining confidentiality in all dealings with patient information
• Must be flexible with hours
• Bilingual – will be an added advantage.

Existing work rights and an up to date COVID vaccine record is a mandatory.

Please note only shortlisted applicants currently residing in New Zealand will be contacted.