Precise Parklink Hiring For IT Operations Administrative Support at Toronto, ON Full Time

Company Description:
As Canada’s parking and mobility industry leader, Precise ParkLink is a nation-wide managed services and technology firm with more than 800 employees across Canada, a head office in Toronto, and 18 supporting offices across the country.

Precise ParkLink manages thousands of parking lots on behalf of hundreds of property owners. They supply cutting-edge technology and services to thousands of clients in the healthcare, municipal, commercial, institutional, and private sectors.

Job Summary:

We are looking for IT Operations Administrative Support to assist customers with technical problems when using our products and services.

Operations Administrative Support responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be good knowledge of many aspects of networks, servers and computer hardware.

Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.

Location: 40 Millford Ave, North York, ON M6M 2V8.

Employment: Full-time, Monday to Friday.

Essential Duties and Responsibilities:

• Perform administrative tasks needed for parking operations such as creating accounts, setting up configurations.

• Conduct daily, Weekly and monthly checks on servers and parking systems.

• Will be trained on functionalities of the parking machines.

• Setup and program of mobile Parking systems.

• Handle enforcement setup and integrations.

• Maintain and update several databases.

• Respond to and troubleshoot cases assigned.

• Complex configuration of backoffice for functionalities and working profiles of parking machines.

• Complete and follow up Production internal orders for new solution configurations and update/modify existing ones.

• Identify customer needs and help customers use specific features.

• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users).

• Update our internal databases with information about technical issues and useful discussions with customers.

• Monitor customer complaints and reach out and assist.

• Share feature requests and effective workarounds with team members.

Mandatory Attributes:

• Strong communication skills.

• Excellent communication and problem-solving skills.

• Good document creation, management and control skills.

• Multi-tasking abilities.

Skills and Qualifications:

• College diploma in IT related field.

• Experience as Operations Administrative Support or similar role.

• Proficient in MS office Suite.

• Working knowledge of SQL and XML is a plus.

• 3 years’ experience/background in Information Technology.

• Technical Support/Customer Service: 1 year (preferred)

Hiring Contact:

Please submit your resume to Joe Ritacca, [email protected].

Precise ParkLink is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environments. We will accommodate the needs of applicants under the Human Rights Code and Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment process. Please advise the Resource Department to ensure your accessibility needs are accommodated throughout the process.