PREMIER Bankcard LLC Looking for Customer Retention Professional – Full/Part-Time ($15-$17.50/hr. Starting) at Watertown, SD Full Time

Facility: PREMIER Bankcard
Location: Watertown, South Dakota
Shift: Evenings, Weekends
Job Schedule: Full-time

About PREMIER:

As a privately-owned company with roughly 2,000 employees in four locations, PREMIER Bankcard puts people first by offering benefits that support your life and well-being. Plus, we provide performance incentives, paid volunteer hours, growth and career advancement opportunities and even throw some epic employee celebrations – from concerts by big name artists to giving away cars. Learn more about the PREMIER Community here!

About the Role

PREMIER Bankcard is looking to expand its Retention team with strong communicators & problem solvers. This mission critical role will handle inbound account closure requests and make outbound activation calls to customers. Success in this role is measured by resolving customer concerns rather than focusing calls per hour. Our team will provide you the coaching and assistance you need to help achieve results and earn terrific performance incentives!

• Customer communications via inbound calls with an emphasis on high quality service
• Take and process payment information
• Answer billing inquiries and other common questions

Click Here to View a Day in the Life of our Customer Retention Associates!

Schedule

Full-time hours: Monday – Friday 12:30 p.m. – 9:00 p.m., every other Saturday 8:00 a.m.- 4:30 p.m.

Part-time hours: Monday – Friday 2:00 p.m. – 9:00 p.m., every other Saturday 8:00 a.m. – 4:30 p.m.

Comprehensive Training

• To ensure you’re equipped for success, we deliver an extensive paid training program, up to 3 weeks in length. You will complete classroom training that includes both hands-on learning and side-by-side mentoring. We also offer ongoing training opportunities for continuous improvement. No experience necessary!

Culture & Total Rewards

At PREMIER Bankcard, we believe our employees are our most valuable resource, and we show it too. We live our views and values every day by taking great care of our employees, customers, and communities. We treat everyone in a way that makes them feel valued, respected, and rewarded. Check out an in-depth look at PREMIER benefits!

We work hard to attract, retain, and reward bright, motivated, proactive employees who embrace the PREMIER WAY in their own individual pursuit of excellence. On average, employees at PREMIER have a tenure of nearly 10 years!

• Base wage starting at $15-$17.50/hr. based on prior experience.
• PREMIER offers the opportunity to increase your take home pay!
• Bilingual skills will be compensated in the form of a 10% differential.
• Opportunity to promote twice within 1 year of employment!
• Full medical benefits for 20+ hours/week with FREE dental and vision coverage.
• Generous time off plans including PTO, Sick Pay, and Bonus Days.
• 401(k) – dollar-for-dollar match up to 5% of total compensation, 100% associate-owned
• Employee Wellness Program
• Special discounts and offers for events at the Denny Sanford PREMIER Center
• Paid Community Volunteer Hours – PREMIER averages 30,000 hours of volunteer hours per year!
• Fun employee parties!

Neither First PREMIER Bank nor PREMIER Bankcard, LLC discriminates in hiring or employment on the basis of race, color, religion, gender, national origin, age, disability, protected veteran status, or status within any other protected group.