Preqin Pte. Ltd. Hiring For IT Desktop Support Engineer at Singapore Full Time

The Company:

Preqin is an award-winning, independent, research company providing data and intelligence to the financial industry. Investment professionals use Preqin’s online products to obtain key information for business-critical decision-making. Preqin’s clients include fund managers, legal firms, institutional investors, financial advisors and placement agents.

Primarily a data company; Preqin is also a fast-moving fintech with a strong growth record and a world-wide staff base. Owned by our founder, directors and employee shareholders, we care passionately about our customers, brand and the employees that make it all happen.

Team Overview:

Our IT Desktop Support team is based globally, with responsibility for supporting and managing our existing desktop support environment, endpoint clients, end users and for supporting business-driven changes and evolution.

Role Overview:

Reporting to the Head of IT for APAC, the role of the Senior IT Desktop Support Engineer is to provide IT support to Preqin staff based at the Singapore office and remote support to the others across the APAC region.

Individuals that are more experienced can be considered for a Senior role.

Roles and Responsibilities:

• Provide excellent end-user IT Support to Preqin employees
• Take end-to-end ownership of IT issues and keep users updated with progress
• Work towards automating routine tasks
• Maintain the Asset Register
• Management of the new Joiner, Movers, and Leavers (JML) process
• Support end user devices and ensure they are managed and updated using the security policies
• Be part of an International IT team and deal with support cases/tickets and changes using the ticketing system
• Help create documentations/user guides and keep them up to date
• Ensure workspace at offices are setup and working properly including meeting rooms and reception desks
• Provide IT training to users
• Create email accounts and distribution groups on collaboration platforms such as Office 365
• Administrate IT applications
• Provide remote support to users to facilitate home working
• Work towards compliancy programs such as SOC2 from Desktop Support related tasks
• Provide smart hands to the infrastructure team for tasks such as installation of devices in offices and datacentres
• Take part in driving and supporting projects to support changes that affect the Production network

Key Requirements for this Role:

• Experience of maintaining and troubleshooting Windows and Mac based user endpoints.
• Good understanding of Windows and Mac deployment tools such as SCCM/Intune and JAMF.
• Good understanding of Active Directory including group policies and user and device management
• Office365 user administration
• Working knowledge of antivirus/malware detection and prevention
• Basic network administration (TCP/IP, Wi-Fi)
• Good understanding of video conferencing software and its importance for collaboration.
• Experience of using an ITSM application such as JIRA Service Desk.
• Understanding and experience of working to quality standards.
• Degree or equivalent in computing science or an analytical or numerate discipline.
• An understanding of ITIL framework
• Some knowledge of using PowerShell would be beneficial

Required Competencies:

• Well-developed oral and written skills to enable effective discussion of progress and/or issues arising in the development process and documentation of applications.
• High levels of self-organisation and the ability to follow a process and organise data and work processes.
• A logical and systematic in approach to own work, working to quality standards, creating, or consistently following efficient procedures for own professional or technical work within the company with a good eye for detail and constant, ongoing review.
• The ability to work with minimal supervision, to manage own workload and to be self-motivated, and to be relied upon to carry out own work effectively, making recommendations where necessary and reporting back with progress updates.
• The ability to comfortably interact with others in the team and the wider company, working co-operatively (rather than competitively) with others to achieve a common goal.
• The ability to remain positive and supportive of all company staff and the wider company goals, even when busy or when there is pressure or situations change and can provide relevant advice crucial to the success of the team/company.
• Excellent reliability and dependability, trustworthiness, and strong sense of responsibility with regards to handling sensitive and/or confidential information and understanding of how this impacts users and clients.
• A good understanding the needs of the internal or external customers and keeping them in mind when taking actions or making decisions. This includes being able to prioritise and respond to network or computer issues.
• High levels of dedication and preparedness to work unsocial hours as the need arises.
• Enthusiasm for existing and emerging technologies.

Company Benefits:

• Medical and dental benefits
• Flexi Benefits – Health and Wellness Incentives
• 21 days holiday
• We also sponsor employees to undertake professional training or to gain qualifications relevant to their career

Our Shared Culture:

Preqin is a fast-growing company, but we are passionate about keeping an entrepreneurial spirit at the heart of everything we do. Our aim is to deliver for our customers, but as one united, progressive, and successful team. Today, our more than 700 people globally share six core values. We strive for quality and put our customers first. We are objective, and we innovate, collaborate, and invest in our personal development. We also have fun together. We hold social events, play sports, and celebrate our shared successes.

Equal Opportunities:

Preqin is an equal opportunity employer where diversity is at the heart of our business. It is the policy of Preqin to ensure equal employment and consider all qualified applicants without regard to race, colour, religion, sex, sexual orientation, marital status, gender identity or expression, national origin, age, disability, pregnancy, veteran status, genetic information, socioeconomic status, political affiliation, or any other basis prohibited by applicable law. Preqin is committed to offering an inclusive and accessible experience for all job seekers, so everyone has the opportunity to be successful. If you need a reasonable accommodation during the application process due to a disability, please let the Preqin recruiter know at the start of the application process. Reasonable accommodations are modifications or adjustments to the application or hiring process that would enable you to fully participate in that process.