General Managers are accountable for the following essential functions:
The day to day management of the staff including operational decisions and the overall coordination of activities to safely deliver the customer experience while achieving operational and financial objectives.
Provides leadership for all direct staff, in supporting their responsibilities and metrics, assuring the Company is the Ground Handler of choice.
Job Description Summary:
Assumes the leadership of the operations for the station, including a strong partnership with the airport safety team.
Managing the day to day activities of the entire operation
Prioritizing workplace safety with established metrics and Service Level Agreements
Maintain financial performance of station
Excel at operational performance of station
Focus on client relationships and contract retention
Developing and implementing strategies, processes and procedures that will effectively influence company profitability
Achieving monthly performance metrics and all Service Level Agreements
Identifying and securing new business opportunities
Recruit, interview, train and hire employees as required
Plans, organizes, manages and enhances Airport Customer Service functions including Passenger, Aircraft/Baggage Services, winter operations and IRROPS
Anticipates, identifies and resolves service and operational problems, with a results oriented approach to Safety, Security and Performance
Manages effective resource deployment to support Customer Service and On Time Performance in a financially responsible manner
Establishes and maintains professional relationships with unions
Makes concerted efforts to diffuse local disagreements with union representatives to prevent escalation
Responsibilities:
Foster a safe working environment
Hold employees accountable for the safety audit performance and all operational metrics
Monitor and record operational and financial performance and report as required
Spearhead new local account start-ups
Resolve promptly all service issues to ensure contract retention
Communicate all action plans and success factors with customers
Promote any changes in corporate policy and procedures to station personnel
Network with other departments and vendors to meet Airport Customer Service and Operational requirements
Meet or exceed all established Key Performance Indicators and Service Level Agreements
Demonstrate regular, predictable attendance at station
Exceed the Company customer service and safety standards
Education/Experience:
Associate’s degree or higher. High school diploma or equivalent may be substituted with four years’ relevant industry experience.
Minimum of 3 years’ successful industry-related or aviation/airline experience in upper management required
General Qualifications:
Eligible to work in Canada
Ability to pass a Transport Canada background clearance and obtain a maintain a valid RAIC
Valid State Driver’s License with a verifiable safe vehicle operating record
The Montreal International Airport (YUL) requires that all airport workers must be fully vaccinated against COVID-19 or, if subject to a valid medical or religious exemption, submit to weekly testing. In compliance with this mandate, job offers for PrimeFlight’ s YUL operations are contingent upon proof of COVID-19 vaccination. If you have questions or wish to request an exemption as a reasonable accommodation based on a medical condition or sincerely held religious belief, please contact [email protected].
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