Primeline Group Hiring for Customer Service Agent Job at Ashbourne , Ireland Full Time

Full Time Permanent Position – Primeline Express Ashbourne Co Meath

Who We Are

We are the largest independent Irish provider of Logistics, and Sales and Marketing. Our company values represent all our combined views and feelings about who we are and our culture here at Primeline. Our values are Respect, Excellence, Courage, Teamwork and Results, and these values determine how we behave when doing our job, working with our teams and when dealing with our many customers and principles. Our business is diverse and well cultured, with over 50 different nationalities and 5 different generations working side by side every day.

What We Do

We move 1 million boxes per week, we have over 100,000 square foot of warehousing and we employ over 600 employees across the Group, from warehouse operatives, transport drivers, field sales representatives and many support roles based in our Head Office located in Ashbourne, Co.Meath. Primeline is multifaceted, and we operate across many industries including FMCG, retail, pharmacy, media, automotive, print, ambient food and technology and we provide cutting edge supply chain solutions to companies operating in Ireland. We currentlyservice over 4500 retailers.

Where We Are Going

We continue to develop our leadership teams to ensure that Primeline remains a place where people want to come to work every day, and a place where people can learn and strive towards their future goals. We will continue to create an environment where people can be at their best. Retaining our current customer blue chip companies and multinational brands and growing new business by providing best brand execution which will be key to our success. We will uphold the best relationships and partnerships with our customers, and we will continue to drive a values-based culture.

What Do We Want?

You will always communicate with courtesy. You will have the ability to work efficiently under a high-pressure environment. You will be a good communicator both written and verbal – actively listening, questioning, expressing self clearly & concisely. You will have great Customer Service skills. You will have a positive “can do” attitude. You will be approachable to all colleagues. You will have a keen eye for detail. You will have a positive and proactive approach to work.

What Will Your Day To Day Look Like?

You will be responsible for prompt query resolution for all customers – Phone / Email

You will communicated any issues to various internal departments e.g transport, operations

You will update internal systems with details of shortages / delivery issues communicated by carriers / drivers

You will create and arrange uplifts and ensure they are completed to customer satisfaction

You will complete Customer Service Issues Log, where required You will ensure all POD’s are returned as per customer SLA – working closely with carriers to ensure same

You will carry out Customer Billing using correct customer discrepancy codes as per customer SLA’s You will complete Customer Book In’s, updating internal systems and advising transport / carrier of details You will be responsible for Month End & Period End Close offs as per customer timelines

You will generate and issue of Logistics reports for depots and ensuring completed reports returned within agreed timeframes.

You will attend Client Operations Meetings as requested. You will generate POD reports – work with team to ensure that all POD’s are noted and scanned

You will key customer orders where required.

What Skills Do You Need For This Role?

You must be eligible to legally work and reside in Ireland

Strong Customer Service Skills

Numerate

Strong attention to detail and accuracy of data input

Strong Communication Skills both verbal and written

Ability to prioritise workload and deliver to deadlines

Team Player

Flexible and proactively uses own initiative

Completer/Finisher – follow through tasks, queries etc. to completion

What Behaviours Are Most Important To Us?

Family is in our DNA at Primeline, we are a family run business of over 30 years which has grown into a 350 million turnover business today. We instill a sense of family in how we operate and support each other and our teams. We feel it is important to respect every person and every role, we understand that all colleagues and every role has an impact on our business. We are all part on one team and all share a common goal. We feel it is important to have integrity throughout our business, keeping honesty at our core. We seek to give recognition to others and show loyalty and support to our colleagues, our customers and to Primeline. We were founded on the principle of “making things happen” and we thrive on accomplishing what we set out to achieve. We continuously strive to improve and increase our capabilities. We make keeping what we have committed to, the measure of our honour

Here is What We can Offer You

Full-time Position Permanent Role.

Competitive Salary

20 days paid annual leave + 10 bank holidays

Laya Employee Assistance Programme

GP 24 Live

Life Assurance