Prizer-Painter Stoveworks, Inc Hiring for CSR – Customer Service Representative at California Full Time

Overview

As a Customer Service Representative, you will provide professional customer service to both internal and external customers, as well as collaborate with customers and service center personnel to resolve concerns. On our team, you will have the support to excel at work and the resources to build a career you can be proud of.

Responsibilities:

· Responds to inquiries or issues in a timely manner on the phone, chat, and/or email.

· Resolves issues by clarifying the concern, determining the best course of action, explaining the solution, expediting correction including processing parts order(s) and/or service authorization, and following up to ensure resolution.

· Maintains a positive, empathetic, and professional attitude toward customers always.

· Records customer interactions, transactions, comments, and complaints.

· Responds to inquiries or issues in a timely manner on the phone, chat, and/or email.

· Resolves issues by clarifying the concern, determining the best course of action, explaining the solution, expediting correction including processing parts order(s) and/or service authorization, and following up to ensure resolution.

· Maintains a positive, empathetic, and professional attitude toward customers always.

· Records customer interactions, transactions, comments, and complaints.

· Other duties as assigned.

Qualifications and Education Requirements

· Must have experience in the appliance industry.

High School Diploma with 2 years of customer service experience preferred.

· Proficient computer skills – MS Office Outlook, Excel, Word

· Experience in a SAP environment preferred

· Strong verbal and written communication skills and interpersonal skills with the ability to remain calm and professional in escalated situations.

Values

· You are able to work in a fast-paced environment

· You have a high motivation to learn systems

· You are open minded and can react to change with agility

· You are a quick and autonomous learner

· Ability to use good judgement and strong work ethics and integrity on the job

· Effective organizational and time management skills

Job Type: Full-time

Pay: $25.00 – $30.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Have you worked in the appliance industry? if so, how many years?

Work Location: Remote