Pro Physio & Sport Medicine Centres Hiring For Customer Service Representative at Ottawa, ON Full Time

Are you passionate and dedicated to making a positive impact on people’s health and wellness? Do you thrive on having the satisfaction of being on a driven team of industry experts and building a reputation for being one of the best in the industry with exceptional standards of work and quality? Do you want to feel valued and work with our understanding Clinic Director? If so, come and join us at Pro Physio & Sport Medicine Centres Montreal Road, a Lifemark Health Group company, Canada’s premier, largest, and most comprehensive healthcare management organization. We believe when you move better, you feel better. This is at the heart of everything we do, and we are seeking a Customer Service Representative who shares this same philosophy.

At Lifemark, we walk the talk of our company Core Values: “ We have fun”, We strive for simplicity”, We trust each other to do the right thing”, We go the extra kilometre” and “We belong here”.

Primary Responsibilities

• Answer telephone calls, greet patients and visitors upon arrival, and provide excellent customer service for all questions or concerns
• Coordinate a detailed and accurate intake of information on the patient’s first visit to the clinic and throughout their treatment plan
• Assist patients with completing paperwork at the clinic to avoid errors and inaccurate information
• Coordinate scheduling of patient appointments and maintain the patient’s medical record
• Collect payment at time of service
• Track coverage for all funding streams to ensure approval
• Complete data entry and billing
• Coordinate courier packages (in or outgoing) and process incoming and outgoing email, mail and faxes
• Provide administrative support to the Care Coordinator Manager and Clinic Director

Qualifications & Core Competencies:

• High School Diploma, G.E.D. or equivalent
• Excellent customer service skills and telephone etiquette
• High degree of organizational skills, ability to prioritize and multi-task
• Excellent communication and interpersonal skills
• Computer savvy and data entry skills is a definite asset
• Flexible and adaptable to change
• New Graduates are welcome to apply

Why Pro Physio?

• Opportunity to work with a multi-disciplinary team of clinicians and the satisfaction of being on a driven team
• Get the learning experience you need by building your perfect schedule with our understanding Clinic Directors
• Pathways for leadership role
• Opportunities for referrals and mentoring, as well as a positive and comforting work environment
• Competitive salary with excellent benefits package for permanent employees
• Annual continuing education allowance with a variety of internal training opportunities
• Specialty physiotherapy-based services such as pelvic health, vestibular, concussion, and cancer rehab
• National Partner of Special Olympics Canada
• GoodLife Fitness discount
• Nationally recognized brand with a strong digital presence
• Diverse, stable, caseload with the flexibility to integrate pre-existing clients

We have gone above and beyond to ensure the safety of our patients and employees with PPE provided, the spacing of patients, screening, and more. Extensive safety protocols and procedures have been put into place and are mandatory.

Pro Physio welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Pro Physio promotes equal employment opportunities for all job applicants, including those self-identifying as a member of the following groups: Indigenous peoples, Newcomers to Canada, and Visible minorities.

For more information about us please visit www.prophysiotherapy.com

Apply today! Visit www.lifemark.ca/careers