Progressive Dental Hiring for Front Desk Team Player Job at Endicott, NY Full Time

GENERAL OBJECTIVES

Responsible for maintaining appearance and order of dental office, patient scheduling and patient management.

SPECIFIC OBJECTIVES

• Reception management

• Open the office and turn on the lights at least 15 minutes before the first scheduled appointment of the day (refer to the opening and closing checklist)

• Answer and respond to telephone calls with professionalism and document if necessary

• Review supplies for reception area and provide order to the business manager. Order supplies if necessary

• Maintain petty cash

• Attend a.m./p.m. huddle with necessary information in regards to any financial concerns for the day

Patient Management

• Knowledge on how to manage the recall system

• Confirm the next day’s appointments by telephone and use the appropriate status

• Welcome the patients and visitors to the practice in a friendly professional manner

• Gather, prepare and accurately record dental, medical and insurance information from patients

• Accurately file patient information in chart or designated area

• Schedule patients for efficient use of doctor and staff time. Use dateline and staff codes for all scheduled or rescheduled appointments

• Collect payment from patients at the time of treatment and post with initials

• Knowledge, consistency, follow through and expertise on the financial policy

• Arrange patient charts and radiographs for the next day’s appointments

• Assist in the treatment rooms as needed

• Review patient treatment plans, answer any questions and schedule appointments when necessary

• Knowledge and expertise on orthodontic financial policy (this includes setting up, explaining and printing out the coupon book)

Insurance

• Submit treatment plans for predetermination of benefits

• Prepare claim forms for patients with dental insurance and answer any questions

• Organize supporting materials for claim forms such as radiographs or written narratives

• Mail claim forms from office

• Assist in the resolution of problems with third-party payers and document any conversations in the appropriate patient file

Billing

• Prepare billing statements promptly and accurately mail billing statements on the first of each month

• Prepare and mail overdue accounts letters and document in the patient file

• Telephone patients with accounts overdue and document in the patient file

• Post checks received each day and include the bank branch, your initials and the check number

Correspondence

• Sort, organize and distribute mail

• Prepare and send out new patient and referral thank you letters

• Prepare and send out continuing care notices

• When handling patient concerns regarding insurance, billing, financial etc…, you are responsible for documenting accurately any conversation in the guarantor notes with the date and your initials

Office Participation

• Be an active participant in staff meetings while being positive and professional

• Be a loyal and dependable team player and lead by example

• Perform other tasks as assigned by the dentist or your supervisor (this includes training new employees)

• Take initiative to keep busy

• Lead by example. Follow policy and procedures noted in the Progressive Dental handbook and encourage other staff to do the same

• Follow, adhere to and encourage other staff to adhere to Progressive Dental’s code of conduct posted in the office

• Participate in creating and encourage other staff to maintain a safe non-hostile working environment for fellow employees and Doctors (no gossiping or negativity towards others)

• Praise others when you “catch them doing something good”

• Follow and believe in Progressive Dental’s mission statement and encourage other staff to do the same

PERSONAL REQUIREMENTS

Education/Experience

• High school diploma

• 1-2 years office experience preferred

• Legible handwriting for notations, memos and messages. Phone messages must be detailed and initialed

• Attend continuing education courses/seminars as directed

Interpersonal Skills and Expected behavior for the position

• Good interpersonal skills to maintain effective rapport with patients, dentists, other staff members and community

• An effective verbal skill to communicate with patients, doctors and staff

• Ability to communicate openly while maintaining professionalism and respecting others

• Ability to be coached and be approachable

• Ability to maintain patient confidentiality

• Good listening skills

• Ability to manage multi-tasks

• Ability to handle regular interruptions

• Ability to work with the computer system and dental software

• Ability to handle patient complaints, concerns or questions

• Ability to resolve conflict while being courteous and professional’

‘
Work Location:

• Multiple locations

Work Remotely

• No

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• 401(k)
• Employee discount
• Paid time off

Schedule:

• Monday to Friday
• Weekend availability

Work Location: One location