Progressive Hiring for Customer Service Representative at Baltimore, MD Full Time

Join one of FORTUNE’s 100 Best Companies to Work For®!

If you enjoy helping others and flourish in a fast-paced environment, you might be a fit for Progressive’s call center team. Taking inbound calls, you’ll support and build trust with our customers by servicing their unique needs while also offering additional products. Successful candidates can multitask, have customer service experience, and can navigate through multiple computer systems. We’ll provide paid training along with continued coaching, so you’ll feel confident serving our customers. This is a remote position.

Job opportunities:
Customer Service Representative- support customer inquiries and insurance policy needs by answering questions regarding coverage, rates, billing issues, and general policy reviews while offering additional products

Claims Representative- care for customers recently in accidents by demonstrating empathy while setting up new claim reports; you’ll also offer customers additional products

Must-have qualifications

Two years of post-secondary education or higher

Instead of the above, two years of relevant work experience

Sales only: Property & Casualty license; if you’re not already licensed, you’ll have an opportunity to gain it during training (and must remain compliant with licensing requirements as an employee)

Homeowners insurance roles only: Property & Casualty license; if you’re not already licensed, you’ll have the opportunity to gain it during training (and must remain compliant with licensing requirements as an employee)

Training starts: January and February

Schedule: Most schedules will include a weekend day and evening hours after completion of training

Work from home office requirements

Designated workspace free from noise and other distractions

Remote office internet connection via DSL or Cable Modem with minimum speed of 10mbps down and 1mbps up

Computer that is provided to you must be physically connected to the router or modem by a cable (no wireless connection)

All Progressive hardware you receive needs to be connected to a surge protector

High-speed internet access is at your expense unless otherwise required by law

Compensation

$16.85 – $19.65/hour depending on experience

Gainshare bonus up to 16% of your eligible earnings based on company performance

An additional 10% when you work evening or weekend hours

Performance-based rewards

Additional incentive if you have a Property & Casualty license

Additional $0.25/hour if you are fluent in English and Spanish and hired into a bilingual role

Benefits

401(k) with dollar-for-dollar company match up to 6%

Medical, dental & vision, including free preventative care

Wellness & mental health programs

Health care flexible spending accounts, health savings accounts, & life insurance

Paid time off

Paid & unpaid sick leave where applicable, as well as short & long-term disability

Parental & family leave; military leave & pay

Diverse, inclusive & welcoming culture with Employee Resource Groups

Career development & tuition assistance

Equal Opportunity Employer

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Job: Contact Center

Primary Location: United States-Maryland-Baltimore

Other Locations: United States-North Carolina-Asheville

Schedule: Full-time

Employee Status: Regular

Work From Home: Yes