ProIT,Inc Hiring for Call Center Agent at Cedar Rapids, IA Full Time

*This is a work from office (On-Site) job.*

· Handle many inbound calls to customers and clients.

· Identify the needs of customers, resolve issues, and provide solutions.

· Ensure you follow the customer service script provided by the company for uniformity.

· Maintain records of the conversations with the customer and analyse the data

· Works with other departments to complete customer requests as needed and minimize escalations.

· Functions w/in a team-based environment, and actively participates in achieving team goals.

· Meets/exceeds performance metrics as determined by department.

also known as customer service, kwik star, customer service representative, call center, call center agent, calling, inbound, insaurance.

Job Type: Full-time

Salary: $17.45 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday

Supplemental pay types:

• Bonus pay

Education:

• High school or equivalent (Required)

Experience:

• Call center: 1 year (Required)

Work Location: One location